Input Lag/Unresponsiveness
New game, same issue. Since last January. Not my first rodeo posting here! To get the jump on the response: Xbox Series X, 1ms monitor, all hardware has been swapped multiple times (including my sys...
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EA_Aljo
Community Manager
Community Manager
@Dadaruklija wrote:
@prospero99c I'm from Austria and the game has been horrible for the last 2 weeks and unplayable since the last patch. I wrote to a famous German NHL youtuber if he had the same issues, of course he said no.. but in the comments there are some with the same problems as mine. I'm starting to believe in the conspiracy that some accounts connect EA with the best conditions, and believe me once you have this issue you will always have it, I don't know if it's because of your ip or something else.. me think EA remembers your ip and you will always have this problem which explains why some are affected and some are not
This is absolutely not true.
@EA_Aljo Hey so Calgary is further away then Oregon! Playing from Vancouver BC is pretty much unplayable now. With the new server from Calagry we get matched with people from Alberta 90% of the time. The lag is unbelievable. It's completely unplayable. There is not any other issue then your proximity to the server for this game. You know this. Playing vs someone close to a server is unbearable. You know this. I literally have been ripped off. I've spent $300 on packs that are worthless. Playing someone close to a server it doesn't matter if your guy is a 99 and 82 will fly around you. EA as a company knows this. It's a completely unfair advantage and is pretty much cheating. You guys keep taking our money but do nothing about this. It's completely unacceptable. And the worst part I'd you've known this all along
Playing in HUT when you don't live near a server is close to mental insanity. You can't compete. This game is only playable for people near a server. Guys like Eki and Polgz have zero lag. Yes they have skill but your proximity to the server is EVERYTHING. EA has known this all along but they keep taking our money for packs. HUT is a complete dumpster fire because of this. EA has known this from the start. Why can't it be peer to peer and you get put in divisions by how good your connection is. If you have a bad connection you play vs people with a bad connection. In the highest division you have to have a connection of 10 ping or under or you get moved down. If your connection falls below this in the game you lose. It's very simple. And a simple way to stop all this lag bs and all the insanity that comes with it. These server issues have completely ruined the game. And players in Div 3 or higher live near a server 100%. If EA doesn't address this, this game is finished. It's so bad it's making people have mental health problems and making them spend money uncontrollably. This is actually a serious issue that needs to be addressed. It's completely unacceptable!
There are NO other issues with this game other then how close or far you live from a server! Nothing else. That's it. I'm so tired of reading all the bs and listening to guys like EA Alijo tell people to trouble shoot blah blah. When they have known ALL along your proximity to the server is the ONLY issue. They've known this the whole time but continue to take our money. Do not be fooled this is the only issue. There's a server in Calgary and Montreal for Canada. If you're not close to this you cannot compete! Does not matter how good your team is or how skilled you are. In the US there's one in Oregon, Ohio, and the biggest one in N.Virginia. if you don't live close to these you are absolutely done. Every player in Div 3 or higher live near one of these! This game is completely finished if this doesn't get resolved. Oh yeah I forgot to add they are using Amazon Web Services cloud servers. Do not spend one more dime on this game if you don't live near one of these because you cannot compete. This game is ruthless for all of us who don't live near one of these. As I've said EA has known this all along...
I know people who play in Vancouver and say that they have great connection. You should check your connection do what I did, it might be something else for you, maybe it is your ISP. SAP Alien is in lower BC for example. I advise you to get the switch and use wireshark and capture the connection.
Also I am pretty sure the calgary one didn't open up yet. I am in div2 borderline div 1 and I live 350 miles away from server, it is how the information is routed not always how close you are to server, but yes further away you usually have it worse.
- @niccolo91ea Hey man I totally agree there is packet loss, what you're saying is true. But it is because of the distance you are from the server. People close to the server will not have the packet loss. And yes as I've said EA knows this so ofcourse they will not show that you are having packet loss. EA Alijo directly said in this thread that the Oregon server was not being used anymore but instead the new one in Calgary. I know this is true because everytime I play someone from Calgary or Edmonton the lag is ridiculous. It all depends on who your opponent is and where they live on how much lag there is. Some games yes I have no lag and it's usually when I play someone from Vancouver. I've done an experiment after every game I play win or lose. I politely tell the person I just played good game and ask them where they're from. I'm telling you every single time it works out by where they live if there's lag or not. I absolutely promise you this is the only problem with the game. EA doesn't do anything about it because their pack sales are doing great. There's no reason for them to change. The NHL community is one of the most toxic because of the level of frustration from most of the players who don't live by a server. Its insanity. I'm not sure where you live by maybe you get matched with people from your area more because it's a bigger population, I don't know thou. Where do you live? I completely agree with what you're saying but it's 100% because of the distance you are from the server
- @OzzyGoose78 and what reality and facts say it is not 100 percent distance to server, and when you say things like that you sound ignorant and people will not take the people with this issue seriously. How do you know you are experiencing packet loss? You can't just jump on board and assume, do what I did and have some evidence. Also, there are people who live by you like SAP Alien that gets top 5 in champs. Even with his above average skills it would be almost impossible for him to do that with significant packet loss and delay. So maybe reach out to him and see what ISP he uses? It is the route the network takes to get to the game server and depending on your ISP and yes, the distance to the server, affects the game. It is not all distance to the server, everyone's ISP doesn't have the same contracts with the cable companies and everything else along the route, the companies can traffic manage/ QoS the packets as they deem fit which can cause the delay. So it is not just distance. Also, when I use netduma software to connect to game servers for this game, one of the servers I can connect to IP address is 15.181.3.113, google that IP address you will find it is amazon AWS in Oregon. So relax, we are on the same side here, but get your facts straight so you don't sound like you don't know what you are talking about which allows EA people to dismiss us easily.
- @niccolo91ea OK thanks i appreciate the more thorough understanding. You obviously seem very knowledgeable in this area. I know we're on the same side of said I agreed with you. I'll reach out to SAP Alien and see which provider he is using and if he knows anything about this. Thanks for the information. Also it was EA Alijo who said the Calgary server was up. It was also him who said people from Vancouver don't play on the Oregon server anymore. He didn't say it was closed for everybody. Anyway yes we're on the same team. All I want is to figure this out. I'm trying to figure out how to reach SAP Alien. I know he's on Twitter and Twitch. I'll let you know
@niccolo91eaAre you friends with him? Can you ask him to come to this thread? I don't have Twitter and Twitch you can only chat during a live stream. I'd love to talk to him directly if possible. If you could help in any way with this I would be very thankful. Thanks bro
- @OzzyGoose78 DM him on twitter would be the way to go, tell him you are from vancouver and have horrible connection to server yet he is from same area and his game play looks smooth ask him who is ISO is and if he has any suggestions. EA person is incorrect because my friends from Calgary still connect to Oregon as of last week and still have delay.
- @niccolo91ea Thanks man! I appreciate you taking the time to respond. Yeah I guess I'll need to make a Twitter account to contact him because I really want to figure this out. Also how can this EA Alijo who works for EA be giving out false information, that's unbelievable. Kind of just shows how messed up the whole situation is
- @niccolo91ea So I talked with SAP Alien on Twitter just now. You are right! It's my ISP. I'm on Shaw and for some reason their DNS doesn't work well with the EA servers! There is another ISP named Telus that has Fibre Optic and he said you have to use them. He has some friends that used to be on Shaw and said it was a nightmare. Thank you so much! You have no idea what a relief it is to have finally figured this out! They're coming next Tuesday to install it. I'm so excited to play some Chel with no lag!!! You da man!
@OzzyGoose78 schrieb:
@niccolo91eaSo I talked with SAP Alien on Twitter just now. You are right! It's my ISP. I'm on Shaw and for some reason their DNS doesn't work well with the EA servers! There is another ISP named Telus that has Fibre Optic and he said you have to use them. He has some friends that used to be on Shaw and said it was a nightmare. Thank you so much! You have no idea what a relief it is to have finally figured this out! They're coming next Tuesday to install it. I'm so excited to play some Chel with no lag!!! You da man!try offline, you will see that it has nothing to do with the connection. The game itself is faulty, not your console, not your connection, just the file you download, but still wish you luck, hope it's really just the connection for you
- @Dadaruklija I hear what you're saying but I don't think the game ever really goes totally offline if that makes sense. Some games I don't have lag so there's definitely something happening only some of the time. SAP Alien who is one of the better players here in Vancouver says he has no issues. Also he has buddies who said it was brutal playing on Shaw but have no issues now on Telus. But yeah you never know. This whole thing has been a mystery
@OzzyGoose78By offline I didn't mean team battles, disconnect from the console and play completely offline without connecting to the server. If the game runs normally then it's the connection, if it's just as terrible as before then you can save the money and time for a new provider.. I've already tried 100 different things, like in the other house, different connection , other new console..nothing has changed.. for me only 2 things come into question, a faulty file when downloading the game or patches or updates of the consoles that don't get along with EA games. We focus too much on EA, maybe our consoles are causing the asynchronous game.
Try changing your static DNS1 to 1.1.1.1 and Static DNS2 to 8.8.4.4.
This bypasses the ISPs preset DNS they use....
Been running this ever since NHL22.
- @OzzyGoose78 I’m glad you spoke with him and I’m glad you possibly found a solution. The people I spoke with in the past tell me Vancouver is one of the best connections it’s almost like Montreal, so I hope it’s game changing for you and you can enjoy this game again.
- EA_Aljo
@OzzyGoose78 wrote:
@EA_Aljo Hey so Calgary is further away then Oregon! Playing from Vancouver BC is pretty much unplayable now. With the new server from Calagry we get matched with people from Alberta 90% of the time. The lag is unbelievable. It's completely unplayable. There is not any other issue then your proximity to the server for this game. You know this. Playing vs someone close to a server is unbearable. You know this. I literally have been ripped off. I've spent $300 on packs that are worthless. Playing someone close to a server it doesn't matter if your guy is a 99 and 82 will fly around you. EA as a company knows this. It's a completely unfair advantage and is pretty much cheating. You guys keep taking our money but do nothing about this. It's completely unacceptable. And the worst part I'd you've known this all alongApologies, but I was incorrect. The server was moved farther north than Oregon, but is still in the US. You should have an excellent connection to this server so it's possible there are other issues. If you'd like to go through some troubleshooting, let me know.
Edit: Sounds like you found out it could be ISP related. That's entirely possible. Especially with you being in the same general region as the server.
I'm just going to re-post this from 2 weeks ago to see if it ever gets acknowledged........
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I decided to test things out before bed. It worked normally at first in loadout free skate. You can see me doing a lot of zig zag moves, just to feel the snappiness of the inputs. And it looks snappy; I have gold elite edges. I'm mixing in some right stick movements, LTs, etc.
https://i.imgur.com/E488s61.mp4
https://i.imgur.com/mnQ21jT.mp4
Now, minutes later within the same session, I recorded the exact moment things begin to get screwy. You can see I do the tight zig zag. But halfway through, as I'm skating back up out of the d-zone, I suddenly have my stops whenever trying to turn. I'm doing the same zig zags, but now I look like an idiot. My player gets stiff, locked up, no fluidity in animations like you just saw previously, despite the same inputs on my end. Without any stoppages, I get my delay in a non-server mode, and this is how the game generally plays online. Something happens within the game, and it's inarguable.
https://i.imgur.com/4fTjWY9.mp4
******
Developer doesn't have any interest in explaining this?
All I know is my issue manifests offline and online, and they're always connected. If offline feels perfect, so will online. And vice versa. While every other game has zero issue in any mode.
Testing a few times very late at night over the last few weeks, it has resolved around the same time, online and offline. Like the fog is lifted. Now, that they're connected likely means that the issue is present right upon loading -- programming, cloud, storage, I don't know. And I don't know what's special about 3:30-4am affecting only this game offline and online (or possibly EA titles). I remain convinced as ever we're not getting the real story.
- @DeliveryForKiki this is what I experience too and many of our club mates. You won’t propably get acknowledged by devs or moderators. This issue was talked about also when 22 came out and nothing has been done, game is broken to the core.
Do read this and don't discount it. I KNOW first hand how EA avoids things.
Since this thread is 22 pages long and most people don't bother reading from the 3rd to last pages onward, I have a couple of things you should try:
1- Try changing your routers static DNS1 to 1.1.1.1 and Static DNS2 to 8.8.4.4.
This bypasses the ISPs preset DNS they use....
2- Try connecting console directly to modem, bypassing any switches/routers/other hardware.
Maybe removes a misbehaving device or a device using a setting on your network.
My job had a switch that "worked" but downloads were horrible. They replaced the wiring, Server network cards, re-imaged systems and changed drivers.
In the end, putting a different switch in place fixed everything.
Same situation different location, acting almost identical symptoms turned out to be the router.
3- Use hard wired connection as opposed to wifi.
Always faster than wifi.
4- Try a VPN that may use a HOP nearer to one of the EA Servers so you get a better response time.
What this also does is redirect the way the packets are sent. It may have a slightly higher ping, BUT
can reduce the number of steps (HOPS) from say 16 to 8 in essence speeding you up.
Hope something I wrote might work for you....
Its better than what you've been getting since October for some...
@SpaceFury65 schrieb:Do read this and don't discount it. I KNOW first hand how EA avoids things.
Since this thread is 22 pages long and most people don't bother reading from the 3rd to last pages onward, I have a couple of things you should try:
1- Try changing your routers static DNS1 to 1.1.1.1 and Static DNS2 to 8.8.4.4.
This bypasses the ISPs preset DNS they use....
2- Try connecting console directly to modem, bypassing any switches/routers/other hardware.
Maybe removes a misbehaving device or a device using a setting on your network.
My job had a switch that "worked" but downloads were horrible. They replaced the wiring, Server network cards, re-imaged systems and changed drivers.
In the end, putting a different switch in place fixed everything.
Same situation different location, acting almost identical symptoms turned out to be the router.
3- Use hard wired connection as opposed to wifi.
Always faster than wifi.
4- Try a VPN that may use a HOP nearer to one of the EA Servers so you get a better response time.
What this also does is redirect the way the packets are sent. It may have a slightly higher ping, BUT
can reduce the number of steps (HOPS) from say 16 to 8 in essence speeding you up.
Hope something I wrote might work for you....
Its better than what you've been getting since October for some...
The problem is the lag and sluggish gameplay is not only online but also offline. I don't think servers or the internet connection is the problem, I've had at least 2 weeks of fantastic gameplay, wired and 5g. And since a patch it's unplayable, even offlineThe problem with the lag and sluggish gameplay is not only online but also offline. I don't think servers or the internet connection is the problem, I've had at least 2 weeks of fantastic gameplay, wired and 5g. And since a patch it's unplayable, even offline
@DeliveryForKiki The worst part about it for me is that it always seems to get worse between games too. The first game is always good although a few minutes into it it starts to feel sluggish and i
can pinpoint the exact moment it starts. But then each game after this the delay gets worse and worse until after 2-3 it’s barely playable
@9up3dprurovjThat's why I tried to include a clip of the same game mode showing the delay after 5 minutes or whatever. The immediate moment it happens. A non-server game mode yet. It was WoC Free Skate, but it's no different in Offline Free Skate. You'd think the crack team over at EA, after a year, could hazard a guess of an explanation.
It's probably some nightmarish code so deeply entrenched in networking protocol by someone who left the company ages ago, and noone wants to touch it. The support has been instructed to keep insulting the clients' intelligence, by telling them to check their bandwidth and latency until they give up
