Input Lag/Unresponsiveness

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@OzzyGoose78 wrote:
@EA_Aljo No worries bro. It happens. I would also like to apologize to you. I know you're trying to make everyone happy and you can't know everything. I was a bit harsh, I'm sorry. This has just been super frustrating

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Thanks. Appreciate hearing that 🙂

@Greyinsi 

That must have been a different issue then because this was occurring only for a few months after release. It was with 18 or 19 I believe.

@Greyinsi 

You're talking about a different issue. The home captain input lag was much different than what is reported as fatman lag.

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@niccolo91ea wrote:
@EA_Aljo he was talking to me lol read the thread buddy. I told him to reach out to a streamer who lives in his area and find out what ISP he uses.

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They were tagging me each time so it appeared they were saying this to me. Apologies for the confusion.

Hey if you guys haven't switched your DNS to 1.1.1.1 and 8.8.4.4 you really should. It's made a huge difference for me. I used to barely get 2 wins in Champs cuz the lag was so bad. My first Champs since switching I just went 11-9

Still getting some lag but that's my ISP which will be changed on Monday. I can't wait to play in Champs with no lag

@OzzyGoose78That just sounds like your own DNS issue. I've tried every combination in the book for a year, including that, and it does nothing because it's not the issue. It wouldn't even make sense because what DNS works for YOU in Vancouver (right?) has no bearing on what server works best for someone else. It's a specific internet location thing. Nor does it address non-online modes.

@SpaceFury65Uh, NO. If you're in New York and he's in Vancouver, the exact DNS that works best for him is not the same that works best for you. He could be in New York, and that'd still be the case.

You can test which one is the best for your exact connection details, if you'd like. Not using a default ISP DNS has no bearing on whether Google or OpenDNS or whatever works best for him. In fact, your ISP DNS might be the best depending. It's all pointless because it's not the DNS that is the issue in this thread. If it were that easy, we'd have this resolved in 10 seconds, man. The DNS you provided did absolutely less than nothing, and I had lower speeds yet. 

I don’t understand how someone from EA couldn’t reproduce the issue of the delay increasing with each successive game. It’s clear as day. Maybe it doesn’t affect everyone due to geographical differences and different ISPs but like there has to be so many people experiencing it. How can they have no theory on why this happens

If EA is actually interested in replicating this issue, they are more than welcome to my apartment to experience what I have experienced on a nearly daily basis for 7 years now. Do your due diligence @EA_Aljo 

@MrTryfe 

I'm sure we could replicate the issue at your apartment. That would only point to it being a problem with your ISP or home network. We need to replicate this everywhere in order to find an actual issue. So far, we haven't been able to do that.

Been awful the last week. Not even a late night boost. 

Every other game works perfectly, online and offline. One single game doesn't work properly online or offline. Clips provided with no theory from the devs as to how this can happen. EA's year in the making middle man answer, "Wow, that stinks. Fine for us. Good luck with that." Part of me prefers this answer to the usual, "We'll provide an update." Now, I don't have to wait and hope for an update. 

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@MrTryfe wrote:
@DeliveryForKiki Precisely the idea at this point. Play hot potato with the issue, say they can't replicate it on their end, and hope you get worn down enough to quietly make the issue go away so your thread isn't sticking out like a sore thumb on their forums.

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That's really not the case. We want you all to be able to play without lag. However, the internet is largely out of our control. There are a ton of different reasons why lag happens. Again, our servers are just one part of the puzzle. We get these reports for every online game. Just like online games from other companies do. If we can't reproduce it though, we can't fix it.

There was a problem with the EU server a couple days ago. We were able to find out what was causing this and get it resolved. That's not the case with the other servers currently though. We also tried reproducing this according to what Kiki mentioned, but were not able to.

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@EA_Aljo wrote:

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@MrTryfe wrote:
@DeliveryForKikiPrecisely the idea at this point. Play hot potato with the issue, say they can't replicate it on their end, and hope you get worn down enough to quietly make the issue go away so your thread isn't sticking out like a sore thumb on their forums.

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That's really not the case. We want you all to be able to play without lag. However, the internet is largely out of our control. There are a ton of different reasons why lag happens. Again, our servers are just one part of the puzzle. We get these reports for every online game. Just like online games from other companies do. If we can't reproduce it though, we can't fix it.

There was a problem with the EU server a couple days ago. We were able to find out what was causing this and get it resolved. That's not the case with the other servers currently though. We also tried reproducing this according to what Kiki mentioned, but were not able to.

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"The Internet is largely out of our control." If every other game works fine, online and offline, then it very much seems it's something specific in your control, with your servers or data. It also totally glosses over OFFLINE modes (much as offline is not completely offline, is it?) having the same delay. It glosses over NHL21 not having this. 

Why is it an impossible task to get a more concrete theory or conversation with a developer? I can get whatever data needed, talk to whomever, provide as many details and clips as needed. But I've done that in part, and I've never gotten one answer with any reciprocated detail. My clips showing that exact problems have never been addressed. Until that happens, you'll forgive my skepticism in the investigating of this issue. It's obvious that FIFA also has the same problems we've detailed. It doesn't seem specific to any local area. 

@DeliveryForKiki 

There is no developer interaction here. I don't blame you for being skeptical. The best I can tell you is that your specific details were used to reproduce this and it couldn't be done. We'll keep an eye out for more reports of this.

@EA_Aljo Why is the first step trying to replicate it and not EXPLAINING it? It happened, and I provided the visual evidence of it happening; surely, people who design the code of this game can theorize. I can't replicate a tumor either, and yet medical professionals diagnose them in others as the first step.

It's been a year of dissatisfactory interactions, with no help on this 1-way street of providing information. You ask; I provide; it goes nowhere after. This is a miserable experience playing this game, and my issue is shared by others across multiple EA titles. I've had it with the team behind this game. 

Have you been trying to replicate the issue online or offline? Because out of curiosity I tried offline free skate and didn't notice any input lag myself.

Online, however, it should be pretty easy to replicate as the issue seems present in every mode I tried. 13ms ping should feel much the same as playing offline with 0ms.

Any serious gamer is able to tell the difference between 13ms and 80+, so maybe have actual gamers play from different locations and provide feedback instead of just relying on the game ping?

@couture2fat2flythis thread is NOT about ONLINE issues.. unfortunately we have much bigger problems than just delays in the online game. Our game is terrible OFFLINE too..just try a game offline or free-skate then you can see if it's just an online issue or offline as well

Weirdly, my connection felt much better online and offline from Monday-Wednesday this week, and not just limited to late night. Sure enough, Thursday felt awful like usual. Hip hip hooray for false hope! It's absolute torture to get a taste of vaguely normal gameplay. 

The last couple weeks, I've also been getting stop/start speed up lag, with my ping shooting up to 800+ along with minor packet loss. But only on NHL, and I'm hardwired. Even with my year of horrible issues with this game, I've never had this before. Just adds to the flavor. Funnily enough, the few days where my connection felt normal, I still got the occasional stop/speed up lag, so they don't seem related. 

We are the exact same person. Pretty much exactly the same experience including the gameplay earlier this week along with a couple instances of speed up lag that I have never had before. I really don’t understand what is going on with this game but it’s awful. It’s not just bad because the responsiveness is delayed, but it literally fluctuates between varying degrees of bad WHILE I’m playing. I have different elite controller profiles and I’ll literally be switching between them after whistles because every shift my player is turning and skating different. I’m going insane. How does it seem like nobody else is experiencing this yet then there’s you who basically describes my exact problems to a tee. 

I have heard people speculate that it’s potentially a routing issue? Back in NHL 15 there was a “captain lag” bug causing certain players ISPs to connect to EU servers leading to input delay, even though their ping displayed as normal. I ran a Wireshark test and I am connecting to a few different Ireland IPs upon launching NHL every time but I have no idea if this is normal or not. Who tf knows at this point. 

I also feel that somehow it is related to the bug where extra controllers appear