Login Verification - Cannot access old E-mail from previous ISP
Like several other users, after YEARS of playing NHL games, EA forced me to verify my account the other day. The Email that is registered onto my account is a super old e-mail address which I've looong lost access to after switching ISP's..
I created a ticket (#129212809), and it's been just back and forth. First I was asked to verify my IP address, last 4 transaction, home address, etc. which I did so.
The agent responded saying they sent a confirmation code to the new email I provided. The code never came, which I stated in the next response.
Then the agent asked me to give the new email again. I did so early this morning and still have not received an answer back or any update.
The ticket page now says, after still not receiving a response,
"In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors. Otherwise your case will be autoclosed."
I click resume, and the page just shows nothing -- I can't follow up asking for an update. I cannot play until this is solved and it seems like I will never get this old email address changed. Everything I try just goes back to "please verify". I can't even link this account to my PS5 to start over on NHL without it going back to the please verify on the old email prompt........ I just don't know what to do anymore. The support seems so cryptic, I just want to call EA at this point for help but you can't even get a number! Please guys!
Hi there, @peelerkarl92
Unfortunately, we're not able to help with account verification issues through Answers HQ. You'll need to continue this conversation with an advisor.
