I dont use a headset. This is only a problem with NHL and no other games. Has been since NHL 2020 across 2 Xbox. How about your multi billion dollar company just takes a day to find and fix the problem in the broken product you keep selling us. If this was just a 'me' problem fine, Id try your silly fixes, but its not. Its a KNOWN ongoing problem for almost 4 years..... Im playing the game right now, and it took me 3 restarts to get it to recognize the controller. Everything works fine until the team select screen, then shows wrong controller and only way forward is a full restart of the game... I only have one controller as well. This is a big problem for many people, not just me. Please fix it so we can play the game we paid too much for. This post isnt meant to be rude or sarcastic, just honest.. This is a YOU problem and a big one that needs to be addressed after 4 years.
Community ManagerWe're most definitely know this is on our end. The suggestions I'm giving have been known to help. I get this same issue regularly, but I never have to restart. When it happens, I plug in my controller and choose a side. Then I unplug it and it works fine. The ghost controllers are still there, but I can play. I would love to see this resolved. It's been around for multiple years, but is worse in 23. Thankfully, these workarounds at least get you back in the game, but it's a frustrating issue for sure.
