Forum Discussion

mpmatx's avatar
3 years ago

NHL 23 Servers - Where are the new and improved servers???

In NHL 22 I played on several servers across the US and some in Central Canada.  In NHL 23, some of them disappeared.  Where and when are we getting improved servers for NHL 23?

I live in the South Central US and had the opportunity to play the bulk of '22 on servers in Texas, Iowa, and Ohio where I enjoyed great ping in Texas (sub 15), slightly higher in Iowa and Ohio (35ish).  That said, my experience in '23 has been brutal.  The Texas and Iowa servers are nowhere to be found.  Ohio is there, but I haven't had the opportunity to play on them yet, as the "Best" servers according to Rivals and HC matchmaking are in the Virginia/DC area.  Those servers are roughly 1,500 miles from my location.  The VA/DC servers have given me the pleasure of consistently playing Rivals and HC on 45+ ping (according to the in-game Network Performance tool). 

I've attached 2 pics showing the locations of the servers in '22 and then '23.  It is plain to see that there are no servers for '23 in the middle of the US.  When and where will this be addressed? 

Where are the Central US servers???

30 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey, @Topshelf47 

    There isn't really anything you can do other than move closer to a server. Your ping is going to be higher the farther away from the server you are.

  • Topshelf47's avatar
    Topshelf47
    Rising Novice
    3 years ago

    Any chance of more.servers or.a server in Ontario?

  • Look man. People all around central america are having a brutal experience. However, noone knows what's going on and calls it ice tilt..

    Been playing this game since a kid in 92. I've bout had it with the poor support and gas lighting. I'm a grad of CNT (networking school) and know there is absolutely a server issue out here in Sask and has been for years. Lucky to still have me to be honest. You guys flaunt all these east coast guys that are having an awesome experience to the world. People that are good but haven't really proven themselves. Because, atleast a quarter of the world is playing them with a disadvantage. 

    No clue what you did or what happened. But there was a noticable performance drop from week 1/2 compared to now. It was flawless in the beginning. Had a fair shot at all my opponents. 

    Now my stacked 89 team can get rolled by an East coast dude sporting 82s and 83s and then be greeted with how bad I am afterwords. 

    I am from Regina Sask. Out here we are home to a large number of big hockey stars and almost all of us LOVE hockey. Guess how many people I know who game and don't play this game!? Almost all my gamer friends. 

    You guys are letting money fly away. Sure commit to prioritizing hut so you can make money. But, first prioritize your servers. They will pay themselves off with the amount of people who will flock back to the game. 

    Long story short. You can talk as technically as you want. Their is an issue. I'm 40 and have been dealing with it personally for atleast 12 years. We get the butt end of the stick out here. It's about time you invest back into your community you claim to cherish. 

  • punkologist's avatar
    punkologist
    Rising Novice
    3 years ago

    @dOUBLExI at least you have servers in Canada. Online HUT is not even possible in Australia. We of course still have to pay full price for the game.

  • @dOUBLExI I’m in Manitoba and have been wanting to say exactly what you said , it’s crazy , as well there is ea events that pay cash money that we cannot enter into it even compete because of 42 ping. When does the playing field even out ??
  • @EA_Aljo hey Aljo, when’s the last time someone from manitoba or Saskatchewan have ever made it far in but champs or anything , i would love to see how many people in central Canada are in division 1 , I get clapped by low level players because I can’t execute a poke check or protect the puck or win any puck battle, it’s infuriating having the puck fly of my stick for no reason due to lag and every poke check or stick lift is an automatic penalty. I will not purchase a single pack or continue with this series as this is unfair and cash rewards are offered that we can’t compete for fairly.

  • niccolo91ea's avatar
    niccolo91ea
    Seasoned Traveler
    3 years ago

    It is packet loss too, read the other post, do what I did and you will see we are getting significant packet loss and the EA network performance monitor doesn't count it as loss because the packets are resent. I had 22 percent packet resend one game, and in game it showed 24 ping and no packet loss. They won't show you true packet loss because everyone would complain and not buy the game again. So they hide that, and they ignore the complaints about it and don't address it because then idiots can talk about the ice tilt fairy while EA still cashes in. If you knew that every HUT game you played you were experiencing 20 percent packet loss would you buy cards? Same thing is happening to people on FIFA for the past 4 years. Search it.

  • Please explain then, why a large part of your player base complains of poor connections issues. You say you guys are working on servers to help it be more fair. 

    Well I've been playing the game since NHLPA and in the passed 7-10 years something happened to your game and made it extremely unbalanced. 

    I just finished being outskater by a team of 85s, I don't have a player under 89 and I focus on speed. This is a regular occurrence for me. 

    One that power cycling, modem restarting and any other quick fix you can think of is useless. It fixes nothing..it also claims I have a ping in the 30s most the time, however you must be hiding packet loss. Because my 30 ping can feel anywhere from 30 to 150. 

    Please help or explain my problem. It's more frustrating trying to play this game than you know in its current condition. All your coastal and close proximity players don't seem to deal with it. What is it?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @dOUBLExI 

    Can you get me video showing slower skaters outskating faster ones? I have been asking for this for many years now and nobody has been able to provide it.

  • This dude tells you to fix the ping/input delay issue to move closer to the server (Totally ridiculous) on top of that they won’t tell anyone where the servers are….Hold on while I go buy a house in all 50 states so I can figure out where I can play this game. Thanks EA

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