Hi, on the EA website, it says NHL 23 standard edition will be 20% off post release for those who have played NHL 22. It says you can access this deal through the NHL 22 menu. However, when I load up NHL 22, instead of the deal showing up, it just shows “Change accessibility settings”. I have attached information about this promotion as shown on the website. Does anyone know how I can get this deal?
Community ManagerHey there, @flemino13
Can you give me a link to the article this is in? Thanks!
Here is the link https://help.ea.com/en/help/nhl/nhl-23/nhl-23-info-and-editions/
You need to scroll down to NHL 23 loyalty reward
I have the same problem, when I play NHL22 it only shows the “Change accessibility settings” banner. No option to purchase NHL23 from the NHL22 menu.
Community ManagerWe're currently looking in to this. When I have an update, I'll relay that here.
Community ManagerI do not have an update on this yet. The best I can advise is to keep checking NHL 22 for the discount screen. I know this is still being investigated.
I would advise contacting Sony/Microsoft chat support - Their hands will most likely be tied due it being an EA specific discount but I've met a couple agents who went above and beyond to work something out - Just be sure to provide as much information as possible.
These types of discount issues date back to at least Battlefield V pre-release (roughly 2017).
NHL usually goes on steep discount right before Christmas so it could be worth it to wait for that (we don't know how well the crossplay launch is going to go, afterall)
The link is now updated on nhl22, unfortunately it doesn't work for me as I didn't have a ps5 last year at this time and have the ps4 version of NHL22. I can only get the discount on the ps4 version of NHL23 it seems, why would I own a ps5 and buy the ps4 version. I guess I will have to wait until the christams or blackfriday sale to get the ps5 version. Hopefully you have better luck flemino13.
I'm still seeing "Change accessibility settings" on Xbox Series X.
Community ManagerWhere are you seeing this? Does it have anything to do with the missing loyalty discount?
