Forum Discussion

3 years ago

NHL 23 WOC

Product: NHL 23
Platform:PlayStation 5
What is your gamertag/PSN ID? Lyrad99
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Try loading chel
What happens when the bug occurs? I get an error saying can’t load int chel
What do you expect to see? The game lobby
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here WOC
What time did you see the bug? (HH:MM AM/PM) 4:30 pm
What is your time zone? AST - GMT - 9:00
EASHL issues? Please insert your Club Region. East
What is your game language? English

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11 Replies

EA_Aljo
Community Manager
3 years ago
Hello, @lyrad69

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
jmanleyf
3 years ago
Hi. Both today and yesterday my friend and I tried to access world of Chel to play…. For about an hour and a half trying, we both were constantly kicked out or unable to access it to begin with. We tried restarting our games, our consoles, disconnecting from the internet… nothing has worked. I just tried again and I still have the same issue.
EA_Aljo
Community Manager
3 years ago
@jmanleyf

What console are you both playing on?
jmanleyf
3 years ago
@EA_Aljo Both of us are playing on PS5
EA_Aljo
Community Manager
3 years ago
@jmanleyf

Is @lyrad69 also you?

Are you and your friend sharing an account? Is AT&T your ISP?
jmanleyf
3 years ago
We do not share an account. Xfinity is my ISP, not sure about him... I do want to note that Online versus mode works for me. I have been able to matchmake games. Additionally, other games with online aspects outside of NHL 23 have worked for me throughout this issue
EA_Aljo
Community Manager
3 years ago
@jmanleyf

Is this only happening when the 2 of you play together? Also, is it only in club games or does it happen in drop-ins as well?

Is @lyrad69 also you?
jmanleyf
3 years ago
@EA_Aljo It happens together and separately. It affects both club games and drop-ins because I usually get kicked out before entering the WOC homescreen or while navigating the WOC menu
EA_Aljo
Community Manager
3 years ago
@jmanleyf

Is @lyrad69 also you?
jmanleyf
3 years ago
@EA_Aljo No, im not sure how I ended up on his forum. I was trying to issue a new issue on my own