NHL 23 X factor edition only working for Xbox One version

@🤭USMCDeXOo Is this a pre order? The bonuses you speak of are only supposed to apply to pre orders. The X factor edition is for access to both versions (gen 4 and gen 5). If you initially played on the Xbox One version before the series x/s that would also explain why you only see the unlocks on the XB1 as they don’t unlock for both versions. 

It is not a pre-order. I purchased the game off of the microsoft store after it was released. Is there anyway to switch them over? or am i stuck payin 100 for a game that i can only access stuff on the wrong console? I installed the Series X version and it applied to the xbox one version instead.

is there no fix for this? I cant refund the game, and i cant purchase it again on my account for it to apply to the correct console.

The X factor edition gives you a Be A Pro bonus, this is not a pre order bonus. you can go to the store at anytime and purchase this.

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@🤭USMCDeXOo wrote:

It is not a pre-order. I purchased the game off of the microsoft store after it was released. Is there anyway to switch them over? or am i stuck payin 100 for a game that i can only access stuff on the wrong console? I installed the Series X version and it applied to the xbox one version instead.

is there no fix for this? I cant refund the game, and i cant purchase it again on my account for it to apply to the correct console.

The X factor edition gives you a Be A Pro bonus, this is not a pre order bonus. you can go to the store at anytime and purchase this.

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My bad, I thought the bonuses were tied to pre orders. But I don’t understand why you’d be seeing them on the XB1 if you played on XSX first. There was an issue for some players where they had to go into HUT and create a team to get their bonuses unlocked in other the other modes WoC and BaP. 

Did you end up playing HUT or WoC first on your XB1? 

No I loaded up the series X verison first, but nothing was showing up for days of installing and uninstalling, so i loaded up the xbox one version and everything loaded on that version only for some reason.

Hey there, @🤭USMCDeXOo 

I'm looking into this for you. When I have an update, I'll report back. Thanks!

@🤭USMCDeXOo 

Did you go into those modes on Xbox One before you loaded into them on Series X?

This was after installing the series X version first and trying for a few days to get the extras to show up, which they were not, i attempted to uninstall/reinstall which still did not work. I decided to try and see what would happen on the Xbox one version and I get a popup about the BAP extras on the first time loading in. The points also were added to my account ( i think the ones you spend for HUT stuff? I only play BAP and CHEL so they are all still there, i havent spent them).

Thank you @EA_Aljo  for taking your time to review this matter! I had issues with phone support and the email ticket system, so I really do thank you!

@🤭USMCDeXOo 

You're very welcome. Apologies for the rough time with support. Please reach out again if you have any other issues. Good luck on the ice!

Will do, although it still seems to not be working on the series x. should i try to reinstall the game? or am i stuck with the way it is?

@🤭USMCDeXOo 

I'm looking into this, but I'm not hopeful. Those items should go to the console you first accessed WoC on, but that didn't happen in your case apparently. When I have some news, I'll report back.