Forum Discussion

Hackee73's avatar
Hackee73
3 years ago
Solved

rivals crash

Product: NHL 23 Platform:Xbox Series S What is your gamertag/PSN ID? Hackee2173 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Start Rivals, play a Game...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Hackee73 

    We're not getting many reports of this. I personally have not experienced it yet as well. I'll keep an eye out for it though.

    Do you have the game installed on an internal or external hard drive? Also, it might be good to factory reset your console to see if that helps. You can keep all your installed games when doing this.

Hackee73's avatar
Hackee73
3 years ago

Clearing the alternate mac adress also did not work.

Others people seem to have the Problem too. Imediately before a Games Starts they we're kicked Out, Like it ist Happening to me

The Problem occurs since the Last update. The Problem depends in the Update.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Hackee73 

We're not getting many reports of this. I personally have not experienced it yet as well. I'll keep an eye out for it though.

Do you have the game installed on an internal or external hard drive? Also, it might be good to factory reset your console to see if that helps. You can keep all your installed games when doing this.

  • Hackee73's avatar
    Hackee73
    3 years ago

    Ok, i Don't count my chickens before they are hatched....but....setting Back the console brought a signifikant emprovement in Game playing stability. I will Test two more days an come Back to you

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @Hackee73 

    I'm really glad to hear there's an improvement. What did you do to set back your console?

  • Hackee73's avatar
    Hackee73
    3 years ago

    Hello, i did set Back the console by keeping all Apps and Games. I made a Backup, but i did Not use it while restoring the console.

    That was all.

    Thsnk you vor your help

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Hackee73 

    Thank you for those details. If you need help with anything else, please reach out to us again. Good luck and have fun!

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