i am apparently stuck on my final play in game for the remainder of NHL 23. My rivals menu says I have played 4 play in games. Including games I have now quit - trying to bypass the glitch so I can just move on to actual games, I have played at least 8. In my last 2 games I quit out trying to get past it, the game actually warned me that I was even close to relegation in a division if I kept losing. Only to bring me back to the rivals menu that shows me having only played 4 play in games. I waited longer than 72 hours for a reply from EA. 77 and a half hours, To be exact. The reply I got, redirected me to Xbox’s support page.. I mean what ? That, was what I waited 77 hours for ? A redirection to the Xbox help commonly asked questions page ? There could not be anything less “common” about this. I am here looking for answers because I am literally bewildered with the service I just received. And gives me 0 hope that this is something that can be fixed. I put hundreds of dollars and hours into this game each year. This needs to be fixed, addressed properly, and I should absolutely receive compensation for this inconvenience. I can’t get any rewards for playing games. No coins, no rivals progress, nothing. What is to be done about this EA ? Going to redirect me again to Xbox support ? Common issue ? I mean when I read that reply.. I haven’t been that angry in a little bit I’m going to be honest. Utterly ridiculous. Please help.

Hello, @49889d12cc61a144 and @PESKYHANS This is an issue we're aware of. It's only a display glitch. Your games are counting as regular Rivals matches. It's just displaying that you still have one placement game left.

So I would believe that this was a "display glitch" if I was still getting progress towards objectives, or getting coins at the end of the games. Certainly I would not get any progress for games I quit. But I have played and won 2 games, after having this glitch occur. I did not get any milestone objective progress in online goals, online games won, shutout wins, anything of the sort. No games played registering whatsover in that regard. And no coins at the end of the games I won either. So I do not believe that this is strictly a "display" glitch. My games might be counting towards some sort of record keep within NHL? But they are most certainly not registering any sort of benefit from having played/won those games. So no, this being a display glitch, does not add up. Why would I be getting 0 progress towards objectives for those games played, when they are actually counting? Still awaiting for someone to ACTUALLY help me with this.

I am not talking about the rivals screen. I am talking about my milestones. One of the milestones in the game, is most certainly, online wins. My milestone achievement for online wins in Rivals/HC says, 4 online wins. I have more than 4 online wins.

And honestly i'm not at all trying to be rude. But isn't this reasoning exactly why I explained that I know that this isn't a display glitch? The reason why I did not accept that as a response is BECAUSE i'm not getting progress on my objectives as well. No online wins, no shots, no goals, nothing counting towards my milestones. no coins at the end of the game, nothing. So not to repeat myself, but yeah the whole reason I shot that response down in the first place is because of this. I was well aware you were talking about the milestones. That is the only thing I was talking about as well, and that's how I know that this isn't something only with my rivals "display".

@49889d12cc61a144 Hey there, so sorry to hear that this bug is happening to you. I have heard of a couple people so far throughout the forums that this has impacted. You may have already tried this as your described method of contacting EA already, but if u havent i would definitely submit a “case request” under the “contact us” section of the EA support page.if you have already attempted this then my only advice is to try and stay patient. I know EA can be untimely in their response sometimes. I dont believe that they have as many reps working on weekends. I could be wrong.Im going to tag the community manager here, @EA_Aljo Now at the very least, he will be able to pass your information along.Best of luck!

Rivals play in games stuck at 4 games

26 Replies

EA_Aljo
Community Manager
2 months ago
Hi there, @Philly4Prez

Can you post this issue in the NHL 25 forums here and provide a screenshot of what you're seeing? Thanks!
Philly4Prez
Newcomer
2 months ago
Can younplease help me with the same issue on NHL 25?
NHL_Live_Support
NHL Team
3 years ago
Hey @49889d12cc61a144, is this issue still occurring for you?
EA_Aljo
Community Manager
3 years ago
@49889d12cc61a144

Can you send me a private message with your gamertag? I'd like to pass it on as part of this investigation.
49889d12cc61a14
3 years ago
Well of course, I knew that it was related. It’s not a possibility, it is a 100 percent certainty. Honestly, what is going to be done about this ? Is it just going to be, try again next week ? Am I going to be compensated for my inability to play hut champions for the second consecutive week, by no fault other than the games ? Anyone who actually plays hut competitively knows, If you fall behind early, unless you empty your wallet and buy packs, your in trouble. I am now about to be two weekends of having no champions points. A lack of anything of the nature of “we will make this up to you” at this point would be completely unacceptable. This is getting bewilderingly aggravating.
EA_Aljo
Community Manager
3 years ago
@49889d12cc61a144

I'll relay this back to the team. It's possible the display issue with being stuck on the 4th placement game is causing this to happen.
49889d12cc61a14
3 years ago
This screen ? Does not let me go to the bottom right as the screen is frozen on my play in games. As we have talked about, quite a few times in this thread. What’s the plan here ?
49889d12cc61a14
3 years ago
To the rivals hub ? The screen that has me frozen at my 4 play in games still ?
EA_Aljo
Community Manager
3 years ago
@49889d12cc61a144

You need to go to the HUT Rivals hub. Look on the lower right. You should see where it says Press A/X to redeem to register.
49889d12cc61a14
3 years ago
So yeah no. I have no hut champions collectible in my inbox or in my unopened packs. I am not qualified according to the screen, yet when I play a rivals game, it tells me I have my 2000 points. I did receive a 1000 point collectible as a tier reward ? But yeah that was the one that put me at 2000 points total. And I have no further collectibles to redeem