Hey again, thanks for the suggestions. I use NAT Type 2 (Moderate), but I am not sure if UPnP is enabled on my router. I'm very happy to report that, so far this week, the game has been running almost perfectly in World of Chel. I am able to find and play online matches at a normal rate, comparable to NHL 22, and the game is not freezing anymore, nor getting stuck in any matchmaking searches. I'm can't be sure if anything changed, either on your end or my ISP's, but whatever the case, it seems that the hard times are behind us. Thanks for your support!