Forum Discussion

f48r5s42j7sc's avatar
3 years ago
Solved

Skater freezes when he gets possession of the puck

Product: NHL 23
Platform:Microsoft XBOX One
What is your gamertag/PSN ID?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Started to do that lately, player that takes possession of the puck cannot skate anymore. Found info on that big for previous versions blaming controller but controller is fairly new. Changing control scheme to hybrid doesn't solve the issue neither. Very annoying this is breaking the game for me. The controller works perfectly well with other games and in Xbox accessory tests What happens when the bug occurs? Skater
What happens when the bug occurs? Freezes
What do you expect to see? Working as should be
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Franchise
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
EASHL issues? Please insert your Club Region.
What is your game language? English

Product: NHL 23
Platform:Microsoft XBOX One
What is your gamertag/PSN ID?
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Started to do that lately, player that takes possession of the puck cannot skate anymore. Found info on that big for previous versions blaming controller but controller is fairly new. Changing control scheme to hybrid doesn't solve the issue neither. Very annoying this is breaking the game for me. The controller works perfectly well with other games and in Xbox accessory tests
What happens when the bug occurs? Skater can't skate, is frozen in place when he takes possession of the puck. Happens every games, maybe 20% of the puck possessions. Unacceptable
What do you expect to see? Skater being able to move when he takes control of the puck
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Franchise but probably any gameplay mode
What time did you see the bug? (HH:MM AM/PM) Anytime
What is your time zone?
EASHL issues? Please insert your Club Region. No
What is your game language? English

  • @f48r5s42j7sc  

    Xbox controllers can be pretty trash, even new one (I know because it happened to me too in nhl with a brand new controler). I've had this happened to me and every single time it was the right stick drift that completly negate your skating action and its not even noticable when it happen, just an ''invisible'' drift tick and bam, your guy is stuck, you need to shake the right stick to make it work again. It work perfectly fine on other games because it doesnt have the same impact on your characters.

    Testing it on your xbox controler set up thing doesnt always reveal the drift, it's so minimal sometimes that it doesnt even show up when you test it. I literally had stick drifting one day then not for the days after then back to drifting, it's super annoying

    While I'm convinced the right stick drift is causing it, I'm not taking side, I may be wrong about your controler. But trying out another controler could be the answer. Thats what I did everytime and it worked out everytimes.

20 Replies

  • Tigidooh's avatar
    Tigidooh
    Rising Ace
    3 years ago

    @f48r5s42j7sc 

    I understand you but it's hard to blame EA on that one for cheap products from other compagnies, its up to Microsoft and Sony to make conttrolers drifting-less, it's ridiculous the amounts of controllers I'm going through lol.

    Yeah I guess the only way to avoid this to happen again is to give some slack to the right stick sensibily so the drift doesn't trigger as easily. It happened more this year to me than any previous years combined though, so maybe they changed something that create this issues to happen more often. Hope they can find out a solution just like with the ''can't pass the puck anymore'' bug.

    Cheers!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @f48r5s42j7sc 

    I'm glad you figured out what was causing this. I really don't see how we are to blame when the issue is actually with the controller. Building a feature to counteract this is good in theory, but I would imagine it's not as simple as it seems. It's also something that affects only those with a broken controller who will most likely get it repaired or replaced since this would be happening with every game and app so is it worth all the time and resources it would take to build and test this? Regardless, I'm glad the cause has been determined. Please reach out again if you have any other issues.

  • @f48r5s42j7sc I am having this same issue. The player freezes when've he has the puck in franchise mode. I have tried unplugging the Xbox One, a new controller, a controller update. So frustrating. I had this same issue in NHL 22. Come on EA
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ssolo97 

    On your Xbox, go to Settings > Devices & connections > Controllers & headsets. Then hit the beaker icon. It should say Test mode when you select it. Does this test show your stick is active when you're not touching it? If so, that means you have stick drift. That is the most common cause of this issue.

  • Controller is fine per the testing mode. Only thing that disengages the freezing glitch is moving the right stick. I literally had this same exact issue in nhl 22. Per EA Blueberry, this was a bug in the game. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ssolo97 

    We're not aware of any bugs with it currently. It's always been a controller issue. Do you have another you can try?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ssolo97 

    Is the firmware for your controller up to date? Unfortunately, I don't have any other suggestions as this has always been a controller issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ssolo97 

    Unfortunately, I don't have any other suggestions. Should I find anything else that might be causing this, I'll let you know, but every time it's been an issue with the controller due to stick drift.

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