They cannot change players on the roster.Its a big problem. Can't play because they can't add players to the team.An error pops up when saving. Can you please fix this?its a big problem. Thank you

Yes of course. this procedure does not work for me. I've had a new active roster for quite some time now and it's always active. can you please fix it firt? it's really a big problem. can't continue. I can't redeem rewards. Thank you

@Juti33What I did was to delete all lineups, created a blank new one, started a game in any mode, SB, Champs or Rivals etc. I think a challenge would be faster. you don't need to complete the game.Anyway, you'll see an empty lineup. Either autofill or put all your players, start the game.When you quit the game, go to lineup and try to change it.Since I did that I am able to create new lineup, add/remove cards and the errors all disappeared.It worked for me, but I probably spent an hour or two on this.

Hello, @manunited698896 Try creating a new lineup. Do not copy your current lineup. Manually add the players to the new lineup and then set it to active. Now, try editing that squad and let me know if it works or not. Thank you.

I'm having the exact same issue. Everytime I try to save changes when adding players individually on a fresh new lineup, even using players I've never used before, the moment I try to save changes, the error code pops up and says failed to retrieve data, resets the game back to the homepage.I've literally tried everything. Aljo is trying to help in some of the other threads, however, I've tried every single troubleshooting step he has suggested and every other you can imagine including deleting/creating new profile, deleting/re-installing NHL 23, cleared local saved games, cleared cache, cleared MAC Address, full reboot of everything the proper way waiting 15 minutes before plugging in and powering up amd lastly, but not least, a suggestion by Microsoft Support, created a brand new Microsoft and EA Account and made xbox mandatory home, loaded up NHL 23 and even with a brand new account with a brand new starter pack, the same thing happens.....I havent been able to play since Sunday morning

Hey,Another gamer me this tip and it worked!"Create a new lineup and autofill based on overall. you should be able to save the team at that point. then go back to your lineups and delete the old lineup. from there you should be able to save and change the new lineup." hope this helps

They cannot change players on the roster.

31 Replies

EA_Aljo
Community Manager
3 years ago
@manunited698896

Did you try autofilling your lineup as was previously suggested? I don't have an ETA on a fix currently, but will update when we have some news.

Also, do you happen to have any players that are in positions they shouldn't be? For example, a defender in a forward position or a goalie playing as a skater? This was an issue that was resolved over the weekend, but possibly is still causing this problem.
manunited698896
3 years ago
@EA_Aljo I tried to automatically fill the report according to the best rating and still the same error. I don't have any bad position players at all. I don't have a back player in my lineup right now because I created a new roster and removed the old one as per the repair process. But it doesn't work. I can't play at all because I can't save a new roster. so I would need it resolved really quickly. Thank you
EA_Aljo
Community Manager
3 years ago
@manunited698896

Thanks for letting me know. We're currently investigating this. When I have some news, I'll provide an update.

Juti33

3 years ago

Still the same problem here too and i have not in my team TOTW Red Wings Players. And none of the previous instructions have helped.

manunited698896
3 years ago
@EA_Aljo thank you, how long will it take please? it is not possible to play at all. Can you please find out? thanks
EA_Aljo
Community Manager
3 years ago
@manunited698896

Something else you can try is creating a new lineup and autofill it. Then, try editing it and see if that works.
manunited698896
3 years ago
@EA_Aljo Are you kidding please? I'm telling you it's not possible, there's no way it's working. Instead of working on a solution and fixing it, you keep repeating the same sentence over and over and saying nonsense that doesn't work. Please, the players put all their money into the game, and then you are not able to fix it for several days. Not possible. Will there be any compensation? Because this is a really poor approach from EA for players who buy the game and play it every year. The place likes things that are not functional all the time.
EA_Aljo
Community Manager
3 years ago
@manunited698896

This is being investigated. I'm just trying to offer some possible solutions that have worked for others. For now, we can just wait until there's a resolution for this if you don't want to try any other suggestions.

Juti33

3 years ago

Still the same problem. Nothing has happened, nothing is heard. I haven't been able to play a game for a month. Who will fix this and when?? And someone could ask if some kind of compensation would be appropriate for this..

EA_Aljo
Community Manager
3 years ago
@Juti33

Did you try creating a new lineup, then autofilling it and making it active?

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They cannot change players on the roster.

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