3 years ago

This Is Unacceptable! Here Is Why We Are Upset!

Clearly NHL 23 wasn't ready to be released! This game was charged full price at the launch date! It is very unprofessional the EA decided it was okay to sell a broken product with no obligation to fix these issues after. It's almost similar to selling a vehicle that a customer paid $30,000 or more for.. Once they get it they find out there are multiple issues with it just to feel ripped off of their hard earned money. Of course they will be upset and management is going to hear it! Much like how many EA NHL consumers are upset they paid for something that isn't going to be fixed any time soon. Despite the numerous feedback and videos they publish, just to be turned away as customers! As a sales associate/technician if I did that my termination contract would be hand given to me by HQ and I would rightfully deserve it.

I do get the whole NHL23 needs to come to a halt so NHL 24 requests can be met! Although if that was the case! Then EA NHL should have never released NHL 23 and just gave QOL updates to NHL 22! EA needs to meet the eye with their customers and give them a product worth their money! The suits really need to be more consumer focused and communication skills are needed highly from them! Some sort of empathy to be like oh hey " sorry we released a broken product! We will try out best to do better " or " To our valued customers! We apologize for the state of NHL 23, and unaddressed issues! Unfortunately we had to prioritize our focus on NHL 24. We are a small team that can't meet the challenges to fix issues with NHL 23 that community has requested! Hope to do better with our next release " You know any sort of customer engagement would be highly appreciated!

Instead it's vague and only time EA ever posts is when it's regarding HUT content or plays of the month... At least when Ben Ross was part of EA NHL he always communicated with us when we published videos on social media like Twitter. He went into detail why this and that, and if something wasn't right! He brought it up and went to try and get it fixed! Why? Because he cared about the product and customers. He hasn't worked on the game since NHL 21 sadly!

It is unacceptable to leave NHL 23 like this so early in the year. 24 is months away which the quality of life of the current game, is about to meet it's peak.

No more excuses!

49 Replies

Nammer604
Seasoned Adventurer
3 years ago
@KIJHLPhenom14I've never seen a dev team, specifically the NHL team that can't give updates on what's being worked on so the consumer isn't left in the dark. According to @EA_Aljo and @TTZ_Dipsy, they can only speak after they have made changes. They're not allowed to let us know that they're working on something even if it doesn't have a completion date. Their archaic process needs to change and they need to get with the times. It's no wonder they're so out of touch with us. Communication is always the most important thing and they've been failing miserably at it forever. We can only speak with our wallets but since this is the only hockey game out, not enough people will do it and the people who keep pouring money into HUT will keep this dumpster fire going.
FloundinatorQQ
New Veteran
3 years ago
@Nammer604 wrote:
@KIJHLPhenom14I've never seen a dev team, specifically the NHL team that can't give updates on what's being worked on so the consumer isn't left in the dark. According to @EA_Aljo and @TTZ_Dipsy, they can only speak after they have made changes. They're not allowed to let us know that they're working on something even if it doesn't have a completion date. Their archaic process needs to change and they need to get with the times. It's no wonder they're so out of touch with us. Communication is always the most important thing and they've been failing miserably at it forever. We can only speak with our wallets but since this is the only hockey game out, not enough people will do it and the people who keep pouring money into HUT will keep this dumpster fire going.
It because they probably don't even work on the updates tbh.. I mean stick lifting as been an issue since launch.. the only way to combat that is putting says into discipline and stick checking. They say it takes more work to roll out updates on consoles, yet have absolutely no issues putting out HUT content updates religiously. We've gotten 1 update since launch that was supposed to fix the looping and desync issues. Spoiler alert, it still happens (not as much, so kudos there). I had it happen the other day my reaction was 🙄 lol
The fact that there is a 2 min video on YouTube of what's wrong with this game, yet there still asking what mechanics are broken in this game, tells me all I need to know.
Limp_KidzKit
3 years ago
glad i had a trail for this one..easy skip. unacceptable false advertising ont he presentation...glad my trial caught it
Kmahrle83
Rising Veteran
3 years ago
@Limp_KidzKit wrote:
glad i had a trail for this one..easy skip. unacceptable false advertising ont he presentation...glad my trial caught it
Not the first time they've gotten away with false advertising either. They'll continue to do it too, so long as there isn't enough pushback.
EA_Aljo
Community Manager
3 years ago
@FloundinatorQQ wrote:

It because they probably don't even work on the updates tbh.. I mean stick lifting as been an issue since launch.. the only way to combat that is putting says into discipline and stick checking. They say it takes more work to roll out updates on consoles, yet have absolutely no issues putting out HUT content updates religiously. We've gotten 1 update since launch that was supposed to fix the looping and desync issues. Spoiler alert, it still happens (not as much, so kudos there). I had it happen the other day my reaction was 🙄 lol

HUT content is entirely different. That is content that already exists in the game, but is modified with new stats. It doesn't require a patch. There have been 4 patches so far that have addressed various issues.
FloundinatorQQ
New Veteran
3 years ago
@EA_Aljo wrote:
@FloundinatorQQ wrote:
It because they probably don't even work on the updates tbh.. I mean stick lifting as been an issue since launch.. the only way to combat that is putting says into discipline and stick checking. They say it takes more work to roll out updates on consoles, yet have absolutely no issues putting out HUT content updates religiously. We've gotten 1 update since launch that was supposed to fix the looping and desync issues. Spoiler alert, it still happens (not as much, so kudos there). I had it happen the other day my reaction was 🙄 lol
HUT content is entirely different. That is content that already exists in the game, but is modified with new stats. It doesn't require a patch. There have been 4 patches so far that have addressed various issues.
Out of those 4 patches, how many addressed the stick lifting,that's been brought up since launch? Just curious
EA_Aljo
Community Manager
3 years ago
@FloundinatorQQ

The accusation was made that there has been 1 update. I was just pointing out that's not the case. As far as the stick lift goes, we'll have to wait and see if it's addressed.
drewgriffiths
Seasoned Veteran
3 years ago
@KIJHLPhenom14 EA don’t “decide” to release these games nor can they decide not to release them. They have a contract with the NHL to release them. Not doing so because its broken/not ready is breach of contract
KIJHLPhenom14
3 years ago
The contract isn't inclusive though and any other company can get rights to the license. The contract is sorely for the Rosters and Jersey's only, not the actual game. This is why we see some players not on the roster updates due to the fact they haven't played yet. They can decide to release or not release the game. Other titles that have licensed contracts can do it also. GTA V has Rockstars license and that game is old! They have just been updating the game to keep interest. EA NHL can do the same.
KlariskraysNHL
Hero+
3 years ago
@FloundinatorQQ Have you once seen them address that stick lifting is broken though? So maybe to them they are simply OK with how it is and thus don't reply about it. They sure as hell aren't gonna tell us yeah it's in a good place or a bad place.