This is my exact thought process as well.
As with any company, with a multitude of groups working together to deliver a consumer product, are there not think groups, project wide meetings and brain storm sessions on the progression of the series through the last three decades?
How could any group of professionals (which this team is made up of, talented at that) not have the common sense conclusion that building additions that satisfy the wide sphere of consumers only add value to the product overall? Who in the group says “I think we should just cut this out completely” - not thinking or accounting for the mass of offline users who want simulation hockey?
Where is the inherent value in removing beloved features, rather than building on top of the work you’ve already accomplished? A new camera angle could have simply been added.
The logical deduction to this thought is that it is an intentional philosophy change. The transparency we request would be to know the actual MO for EA’s NHL series. If you are moving away from simulation, TELL YOUR CUSTOMERS. If this series is now and in the future directed towards HUT/online users then do not market your new release to simulation fanatics with “all new improved presentation” dynamics. There are mobile hockey games with better pre-game presentation than NHL 23.
There is no genuine justification for promoting an all new authentic presentation experience as a back-of-the-box feature and giving us seven second light shows for one-fifth of the league’s teams. Nor does the promotion of new presentation elements in any way, shape or form excuse the complete REMOVAL of a broadcast package that has been curated since NHL 20 and should only be getting BETTER with each passing year.
Removing the full broadcast negates ANY “plus” that your team intros bring, which based on customer feedback is zilch to begin with.
And then EA addresses this outrage publicly, reassuring us that we are being heard, and their solution is to crudely copy and paste generic intros for the remainder of the league, and THEN REMOVE THE TRUE BROADCAST ANGLE *AFTER* THE GAME HAS LAUNCHED?
It’s one inch forward and two giant steps back with the patch. Nothing was rectified for the presentation craved fans who spurred the outrage. It is actually further insulting that yet ANOTHER presentation element (broadcast cam) that EA has crafted perfectly for the past decade is cut out post launch for the fans who use it. They default to this cam for their franchises, for their YouTube streams, for their slider testing, for their overall gameplay experience.
It just feels, deep down in our guts, that this is a calculated and direct message to the negative feedback. EA heard us, told us they heard us, and then delivered this patch in response.
How can anybody not see this for what it is? And how can EA be confident that this problem was ethically and rightfully addressed to customer satisfaction?
I am not being combative nor toxic with this post. Use critical thinking and really look at the situation and what the issues were clamored on about, and then assess EA’s solution and honestly tell yourself we are being heard.