Unable to connect to ea servers
I cant connect to ea servers or play any online mode. I have an ea account liked to my xbox account with live gold. My internet is working fine since I can play other online games. Have any of you g...
Forum Discussion
Have not been able to play over the last week. Every time I attempt to load the game I get blocked before entering the main screen with "Network Connection Issue". Strange thing is I was able to load into HUT and world of Chel using a hotspot to get past the main menu and then use my normal wifi to play - clearly it is not the problem. It would be lovely if I am able to play this game at some point before NHL 24
EA_Barry
Community Manager
Community Manager@a89c293bc4fd206e @LiLSB999 @CreemoreTorch @Rykerhockey @bppat
The quick fix for connectivity issues is to reboot your console and router and connect them together with a cable rather than via Wi-Fi.
Check the links below for additional connectivity info and help:
http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
https://help.ea.com/en-us/help/faq/problems-playing-online
If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/
Thanks.
@EA_Barry thanks for your support on this issue so far. I'm having the same problem, even AFTER the 1.1.0 update - every time I launch the game, for many days now, I'm told "Unable to connect to the EA servers at this time". So I can't play any online game modes in NHL 23. Very frustrating for a product I paid for... I also have an EA play subscription too. Very peeved.
I tried:- changing internet connections (tethering to my mobile phone)
- NHL 22 / Battlefield V online still works. So I definitely think it's an issue with my account / NHL23
- clearing my local save data storage for NHL 23. Didn't fix
- redownloading NHL 23 entirely. Didn't fix- power cycling my PS4, modem, & router
- connecting my router via ethernet cable to my PS4
Some info about me:
- I'm on PS4 (wireless connection), my account name is ryanodd999
- I played the early access trial for the full 10 hours- I have an EA play subscription
- this started when I was sitting in the auction house AFK and my session timed out. When I went to play HUT again I first saw this 'Unable to Connect' error and haven't been able to connect since.
Would really appreciate support on this issue. I've been unable to play HUT for many days now. If this can't be fixed I would like a refund.
