I've been having this problem for a few weeks, average search time is 1-2 minutes, yet I can't find a game, it just keeps searching. I've never had this issue before and I can start up NHL 22 and find a game almost immediately. I'm on xbox and I've tried turning crossplay off and it still doesn't make a change.mI have done a hard reset on my console and my router, still no change
Can we get a resolution for this?
This morning population was normal, which I've never seen, search time .51 seconds and nothing at 5 attempts. If you can check with someone on this that would be great, at some point I need to stop wasting my time.
Not sure what happened this year, but it's beyond frustrating.
If they're not going to fix it, look at it or give me solutions just let me know and I will shelve it. This has been two weeks plus and maybe 5 lobbies and that's being generous, again low search times and nothing.
As a loyal customer what should I do? Stop buying it? Get the thought of playing NHL out of my mind because I can't play the game as advertised? You tell me.
Community ManagerYou mentioned thinking this has to do with crossplay. Have you tried turning that off to see if it makes a difference?
Twice in this previous conversations I mentioned I have tried with it on and off, makes no difference. The crossplay statement I made was just a guess, seems awfully coincidental that the first year it's introduced players can't find lobbies. It may have nothing to do with it, but something's wrong, I have never had this problem prior to 23.
Community ManagerApologies for that. I've been away most of the last couple of weeks and didn't go back through this thread. That's on me.
I'll relay these details to the team. Where are you located? If you're in a remote area or one where we have a smaller playerbase, it's going to be harder to find matches.
Arizona,
In the past I would have players from all over the US in my lobbies, is that not the case now when you say location matters? Again, never had the problem before, when I couldn't find a 23 game I could in 22, I find it hard to believe more people would be playing 22 than 23 if location mattered.
When I hear players in the lobby say " omg finally a game", that tells me this problem is happening for other players.
Also, If I can get a versus game and that's only searching for 1 player, how me searching for a 3v3 or 6v6 lobby not find anything? The versus player I just played was from the UK, so obviously the search pattern is huge.
Community ManagerCan you tell me where you're located?
Community ManagerWhat ping rule are you using for matchmaking? Is it set to Relaxed or best game location?
It is set to best game location, I tried both relaxed and best location, I tried twice and still nothing.
Something is wrong, this should not be happening.
Community ManagerThank you. I'll pass this on to the team investigating this and respond when I have an update.
