Forum Discussion

jeshi24's avatar
3 years ago
Solved

World of CHEL extremely slow menu transitions. Failed to Retrieve Data.

I play on Xbox Series S with a wireless connection. It takes 2 and a half minutes to load into the CHEL hub. About the same amount of time to join a friend's game. I've tried wired, a completely different network, and resetting the Xbox. I've also deleted all game data from everywhere. None of that helped. I tried it from a friend's account on the same network, same xbox, and it takes 50 seconds to load to the CHEL hub. 50 seconds? yeah that's still ridiculous but it's normal. Seems to me that it's an EA account issue to me. It's unplayable. It's been going for about two weeks now. Thanks

  • Hi there, @jeshi24 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @jeshi24 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

  • I'm pleasantly surprised that this seems to have fixed it. I've tried 4 times now to load into CHEL hub. Even restarted the game. It's consistently loading in at 47 seconds. I had my doubts, since it seemed to work fine on a second account. Thank you for your help!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @jeshi24 

    Excellent! Thanks for letting me know. If you have any other issues, please reach out again. Good luck on the ice!

  • I am currently having this issue and cleared my alternate MAC address. I’m hardwired in and nothing is wrong with my internet. 

About NHL 23

Discuss the latest news and talk with us about your experiences in NHL 23.3,494 PostsLatest Activity: 20 hours ago