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maak0's avatar
maak0
Rising Novice
2 years ago

AFTER BUYING XFACTOR PACK WITH COINS MISSING XFACTOR CARD IN HUT COLLECTION

Just bought Xfactor pack from Store for 75k coins. Got Xfactor Dylan Larkin and proceeded to put all cards to my pack. Then without checking did it actually show up i went and opened another 1/3 xfac...
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@maak0 

An advisor will be able to investigate your account. To get in touch with one, please open a case here. Thank you.

maak0's avatar
maak0
Rising Novice
2 years ago

I already did open ticket last night. With similar info that I wrote here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @maak0 

    An advisor should be responding soon then.

    • maak0's avatar
      maak0
      Rising Novice
      2 years ago

      Yeah someone did, by asking me what my email is, what platform i play on and do i have access to my email adress. I sometimes wonder does anyone actually read information given in those support tickets... All that information was sent to them when ticket was made. Super annoying to go trough useless support questions when game itself is not working as intented. Also i wonder as ticket was made in Finnish trough Finnish EA support that will anyone actually be reading it or asking me same questions again.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @maak0 

        Someone will be able to read it and respond. They need to ask these questions to verify ownership of the account. They can't discuss any details without that.

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