I suddenly received an email notice over the weekend stating that my account had been sanctioned, but very little information included to tell me how to address the issue. The only information that was included was:While reviewing your account, we saw:NHL 24LuckyBuckNakedWe consider this to be Inappropriate Content (General).I reached out to the chat bot for more details, but was told they don't have access to the details so a message was sent to the "Terms of Service Department", and then I received a message this morning that only stated "After thoroughly investigating your account and concern, we found that your account was actioned correctly and will not remove this sanction from your account.". Still no real details! How am I supposed to keep this from escalating to a ban, if you won't tell me what the sanction was even for and how I can take care of it?If this is due to my gamertag: I am using Xbox Live and the same tag I've had through them for 20 years. When I log into the game it loads the Xbox gamertag, so how would this even be addressed?! Also if that is the case, I'd like it documented what part exactly is inappropriate?Queue the next "we are unable to help with this" message in 3... 2... 1...

@LuckyBuckNakedUnfortunately, there's really nothing you or anyone else can do. Appealing a sanction to EA is just yelling into the void. You'll just have to serve out the time and move on. If you find me someone who's sanction was reversed on appeal it will be the first I've ever seen.EA appears to give the people who review reported content a lot of leeway in regards of what is considered inappropriate. This is both good and bad. On the upside, it allows them to not be strictly beholden to a set of words or phrases that could be skirted or gamed. On the downside, you're at the mercy of the mores and knowledge of whoever happens to review your particular case.Edit: I don't expect the in-game checks to catch every phrase or misspelled word, but if there is a hard list of unacceptable words that is one part of the assessment process for a content report I would think that EA should work to include that list in the in-game check.

@KidShowtime1867 Well they can choose to be offended by whatever they want, but it is the company and community that can choose not to acquiesce.If I were to suddenly say, “he has ‘kid’ in his username. He must be making a reference to child exploitation!”, meanwhile you’re thinking “it’s a pro wrestling reference…” (or ironically that would be my actual guess). If you go out the door with the intention of being offended, you’ll find something or bend yourself in a pretzel trying to force something into being so.If this is that big an issue, just show generic names in quick play and only your player name to friends. That should solve this issue and then we won’t have to be having a problem with thought crime.Play the game for an hour and you’ll see overtly racist names and players, and it won’t require ‘6 Degrees of Offensive Bacon’ to maybe-kinda-sorta explain why those are inappropriate. Seems like resources might be better applied.It’s a mixture of my highschool nickname and part of a real name, and they literally have it as a play-by-play name. In order for that to be edgy, it requires someone to already been on edge. If that’s the case, maybe a warm bath and less online gaming is required.

As I said, this is my Xbox Gamertag. If the game loads my Xbox Gamertag, how is that against the EA terms of service? Also, which part of the tag is inappropriate? I'll wait. This is the same tag that has been used for every other EA game for 20 years, and obviously was carried into an EA account (see my name here) when I made one way back when "Gameface" was a thing. All the racist stuff you see every day playing an EA game.... Priorities in the right place, huh?

My player name is: Lucky BuckAlso, even if that was the case, are you suggesting that "N*ked" is inappropriate? If so, someone needs to tell mole-rats, lunch, gun, juice, jay-birds... I can keep going if you need.The email was received from the email address: EA @ e.ea .com (spaces only included because your system auto-removes the address)Also, this is showing as a sanction within the EA Help page, so it doesn't seem fraudulent

@LuckyBuckNaked Thanks. I'm looking into this for you. Was your player name changed to Jordan NHL?

How am I supposed to address sanction if I'm not given information on cause?

29 Replies

KidShowtime1867
Hero
2 years ago
@LuckyBuckNaked wrote:
While reviewing your account, we saw:
NHL 24
LuckyBuckNaked
We consider this to be Inappropriate Content (General).
It says right there
LuckyBuckNaked
2 years ago
As I said, this is my Xbox Gamertag. If the game loads my Xbox Gamertag, how is that against the EA terms of service?
Also, which part of the tag is inappropriate? I'll wait. This is the same tag that has been used for every other EA game for 20 years, and obviously was carried into an EA account (see my name here) when I made one way back when "Gameface" was a thing. All the racist stuff you see every day playing an EA game.... Priorities in the right place, huh?
EA_Aljo
Community Manager
2 years ago
@LuckyBuckNaked

We wouldn't action you for your gamertag. Are you sure your player in game is not using the same name?

Also, did this notice come from an email from us?
LuckyBuckNaked
2 years ago
My player name is: Lucky Buck
Also, even if that was the case, are you suggesting that "N*ked" is inappropriate? If so, someone needs to tell mole-rats, lunch, gun, juice, jay-birds... I can keep going if you need.
The email was received from the email address: EA @ e.ea .com (spaces only included because your system auto-removes the address)
Also, this is showing as a sanction within the EA Help page, so it doesn't seem fraudulent
KidShowtime1867
Hero
2 years ago
@LuckyBuckNaked wrote: are you suggesting that "N*ked" is inappropriate?
On a game rated E for everyone? Yes.
EA_Aljo
Community Manager
2 years ago
@LuckyBuckNaked

Thanks. I'm looking into this for you. Was your player name changed to Jordan NHL?
LuckyBuckNaked
2 years ago
No offense, but you're just being silly. If you take it to an inappropriate place, I think that says more about where your mind is at than any devious intention.
There are products you see on grocery shelves, famous books and films, animals, colloquialisms, etc. which all contain that terrible terrible word. What happens to all those things? Again no offense, but you must know you are being unreasonable.
LuckyBuckNaked
2 years ago
Changed to Jordan? Not that I know of. It was still the same "Lucky Buck" when I logged in yesterday early afternoon.
Isn't that the name that is auto-applied when creating a character?
EA_Aljo
Community Manager
2 years ago
@LuckyBuckNaked

@KidShowtime1867 isn't responsible for which names are deemed offensive. He's just relaying what it could be since our filters are very strict.

As far as your name goes, it's being reviewed. I won't have a response until tomorrow on it.

Are you able to change your name or is it locked? If so, most likely it's been changed to Jordan NHL. However, there is an issue currently where you and your club will see the original name while everyone else sees Jordan NHL.
PlayoffError
Hero
2 years ago
@LuckyBuckNakedUnfortunately, there's really nothing you or anyone else can do. Appealing a sanction to EA is just yelling into the void. You'll just have to serve out the time and move on. If you find me someone who's sanction was reversed on appeal it will be the first I've ever seen.

EA appears to give the people who review reported content a lot of leeway in regards of what is considered inappropriate. This is both good and bad. On the upside, it allows them to not be strictly beholden to a set of words or phrases that could be skirted or gamed. On the downside, you're at the mercy of the mores and knowledge of whoever happens to review your particular case.
Edit: I don't expect the in-game checks to catch every phrase or misspelled word, but if there is a hard list of unacceptable words that is one part of the assessment process for a content report I would think that EA should work to include that list in the in-game check.