NHL 24 User Experience Survey - Commentary.
I completed this survey as I am a lifelong player of the NHL franchise and I wanted to share my thoughts on the current state of the game. Hopefully the dev team will take an honest/serious look at the results of this survey and make some much needed changes. Below is my rather wordy comments after completing the ratings. I think there would be value in users who completed the survey sharing their comments here in the forum as well. Feel free to add your own survey comments!
I'm going to restrict the majority of my comments to HUT as that is the mode that I primarily play.
I'm also only going to elaborate on my low ratings - overall I enjoy the game but there are some real deficiencies that should be addressed.
HUT Auction house is sub-standard. Navigation is slow, cannot cancel bids or auctions, unable to search by name, coins aren't returned quickly when outbid. Search by name directly in the AH would be a huge improvement. Users should not have to navigate to their collection, pick a specific player then initiate an AH search from there.
While not an auction house issue specifically, it is related. There needs to be a way to build/obtain any/all player items released in programs/promos, not just MSPs. Users should not have to rely on someone to open a pack and post an item from a program. If I want, for example, 83 OVR Headliners Zdeno Chara, there should be a set (other player cards, collectibles, whatever) for me to exchange for that specific player. This should be the standard for all programs. Giving users the flexibility to earn or create the cards they want would go a long way to improving quality of life in game.
One other useful item to add would be a binder that is a single place to go to that shows all items owned in your HUT collection.
HUT Objectives can be extremely time consuming and tedious for minimal rewards. An adjustment here in either direction (higher rewards or reduced objectives) would be welcome.
HUT Packs are less than ideal - the contents of packs in general are usually negligible in relation to the cost of the pack itself. Packs are a gamble, I get it, but there is room for improvement. The one change to packs that absolutely NEEDS to be implemented is that no pack purchased with actual money (points) should have untradeable content. Ever. If users choose to spend their money they deserve the option to sell the contents of the pack on the auction house.
HUT Rush is broken. Far too often objectives don't register/count. The gameplay is noticeably different that other modes in HUT (SBs, Moments). It's a great idea and has the potential to be a fun mode and a quick/easy way to earn rewards but in its current state, it's below the standards of the game.
My one complaint about visual representation is that goalie equipment does not change to match the team. If I add a Red Wings goalie to my Bruins team the equipment should change colors - especially if I buy and equip the corresponding team goalie mask.
Most sounds/SFX in the game are great. The commentary is awful and I typically turn it off. This is a pet peeve of mine specifically, but since the addition of James Cybulski and his inability to correctly pronounce "Bruins" I can no longer listen. I am a lifelong Bruins fan and hearing the team name butchered hurts. I change my play-by-play name to Bees so when I do have to listen I don't have to hear whatever it is Cybulski is saying.
Some closing notes, related to the game overall:
I've been playing NHL since the original Sega Genesis days of 1994, 30 years now. I've bought and played every version of the game and I remain a loyal player. I understand there will be ups and downs. I still love the game despite the flaws I see. If I were to prioritize issues to be addressed they would be as follows:
1 - Get rid of untradeable content for HUT packs purchased with coins. This shouldn't ever be a thing.
2 - Bring back connected franchise mode. Please!!!!
3 - Create sets for ALL player items released in programs/promos in HUT.
4 - Improve AH menu response, search, release of coins when outbid and add search by name.
5 - Add the ability to change HUT Team name without deleting your entire team.