Why won`t my be a pro load?
My Be a Pro has said "Failed to retrieve data: please try again later" for days. How can I access it again?
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @ElectroBlue8
Thanks for reaching out. We'll go through some troubleshooting and try to resolve this. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Thanks for answering! I did what you said and it still says the same thing. I think my console`s connection is a wired connection if that helps.
- EA_Aljo
Thanks for trying that. Which console are you playing on?
xbox one S
- EA_Aljo
It's very possible your save is corrupt. Hopefully, deleting the personal saved data will download a clean save from the cloud. This is explained in the steps before. However, it is possible you could lose your offline saves and changes to any settings you've made.
- Press the Guide button and then highlight the NHL 25 tile
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
- Go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it
