Why won`t my be a pro load?

xbox one S

@ElectroBlue8 

Thanks for trying that. Which console are you playing on? 

Thanks for answering! I did what you said and it still says the same thing. I think my console`s connection is a wired connection if that helps.

Hi there, @ElectroBlue8 

Thanks for reaching out. We'll go through some troubleshooting and try to resolve this. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.