Be A Pro has been permanently frozen for almost two months

Question

Product: NHL 24Platform:Xbox Series XWhat is your gamertag/PSN ID? iiConicWeave How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? For me it happens at the coach interaction cutscene to receive the zone ability YoinkWhat happens when the bug occurs? I reply to the coach and the game freezes. The only way to get out of it is by closing the game What do you expect to see? The game workingWas the issue in online or offline mode? OfflineInsert Game Mode or Feature here Be A ProWhat time did you see the bug? (HH:MM AM/PM) Almost two months ago What is your time zone? EST (IET) - GMT - 5:30EASHL issues? Please insert your Club Region.What is your game language? English‌A bug that makes the game unplayable has been here for almost two months. You do realize you the amount you charge for this game right? How has this not been fixed? Other users asking about it with no replies or concern from the community managers... Shame on EA for over promising and under delivering for close to 10 years now. The chel community deserves so much better&nbsp;

ea_aljo · Answer

Hello,&nbsp;@SaYn_Dyce&nbsp;

This happens when you have a corrupted save. Something you can try is deleting the personal saved data.&nbsp;To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

Press the Guide button and then highlight the NHL 24 tile.
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
Next, go to Manage game and add-ons &gt; Saved data. Delete the file with your gamertag on it.

If this doesn't help, the only other option is to start over. To help avoid this from happening, make sure you save and quit out of Be a Pro instead of just switching to another game/app or turning off your console.

itsbradattitude · Answer

Thank you for posting this issue… I have the exact same problem and it’s towards the end of a 10 year career where I’m about to break every record. I can’t get past this screen no matter what I do and there are no previous saves… get me past Yoink please!&nbsp;

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Be A Pro has been permanently frozen for almost two months

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