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steelhawks23's avatar
steelhawks23
Not applicable
2 years ago

Can't purchase cards using "buy now" option in HUT Auction House

Product: NHL 24
Platform:PlayStation 5 Digital Edition
What is your gamertag/PSN ID? MrMisanthropy23
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Purchase an item from the auction house in HUT
What happens when the bug occurs? I get an error message and then get kicked out of the session and sent back to the game home screen.
What do you expect to see? I expect to get a confirmation if my purchase was successful and the option to send the item to my collection
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team - purchasing using the buy now option from the auction house
What time did you see the bug? (HH:MM AM/PM) 09:08 AM
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region.
What is your game language? English

the error code:  B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB

3 Replies

  • If this is related to the negative escrow issue like last season, how do I contact an advisor? I don't see a chat or email option here.

  • Steelhawks99's avatar
    Steelhawks99
    Not applicable
    2 years ago

    I got the issue resolved. Going through your link would not work. There is no link to chat in the help options provided.

    TO ANYONE WITH THE NEGATIVE ESCROW ISSUE, CONNECT TO CHAT THROUGH ANOTHER PROBLEM: IE. I CHOSE SOMEONE HACKED MY ACCOUNT. THEN SELECT THE CHAT OPTION AND FOLLOW THE INSTRUCTIONS. I HAD TO WAIT ABOUT 3 MINUTES FOR SOMEONE. I EXPLAINED IT WAS THE NEGATIVE ESCROW PROBLEM AND MY ACCOUNT NEEDED TO BE RESET. THEY SAID RESTART MY GAME AND IT WAS FIXED! GOOD LUCK. I'VE HAD THIS ISSUE GOING BACK YO LAST YEAR'S GAME. EASPORTS PLEASE FIX THIS GLITCH.

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