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dalight13's avatar
dalight13
Rising Rookie
2 years ago

CHEL Cannot re-add alternate captain

Product: NHL 24
Platform: PS4
What is your gamertag/PSN ID? RIP69MTL04EXPOS
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? CHEL -> CLUBS -> CLUB OPTIONS -> CLUB MEMBERS -> Set Captaincy -> Assign Alternate
What happens when the bug occurs? ERROR The selected user no longer has a Captaincy
What do you expect to see? Being given an "A"
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL CLUBS
What time did you see the bug? (HH:MM AM/PM) 11/20/23 8 pm EST
What is your time zone? EST (UTC)
EASHL issues? Please insert your Club Region. NA EAST
What is your game language? English

I'm Club Creater/Owner, trying to re-add a player as an alternate. This player is an Xbox player though. I am a PS4 player.

If I remember correctly, I put him Captain, then we played a few games, then I remove his "C" and after that tried to give him an "A" and it gives me this error all the time.

Edit : Our team only has 1 "C" and 1 "A". I tried giving the 2nd "A" to a different player and giving it back to the Xbox one and it still gives that error.

Thanks!

3 Replies

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  • cjf27's avatar
    cjf27
    2 years ago
    Copy LinkReport

    I’ve also had this problem and cannot fix it. This is absolutely pathetic and unacceptable. I pay 60 dollars for a game that has important features that don’t even work and they never fix it or even address the problem. The whole year one of the years I could not use my custom jerseys the ENTIRE year. And no one at ea does anything to fix it or give anyone any attention about their bad product. I don’t even know why I buy this game every year, it’s a waste of money as there is always a guaranteed annoying nagging bug. Not to mention countless other issues with this game. However ea will continue to ignore all of their customers because they don’t care about their product just about the money they make. I wish they’d take time to address bugs like this but they show time and time again they do not care about the issues of their game. 

  • dalight13's avatar
    dalight13
    Rising Rookie
    2 years ago
    Copy LinkReport

    This is fixed, didn't read 1.40 until now but after my game updated today I tried to go change it and it seems that it is fixed. Not sure if 1.50 or 1.40 fixed it but one of them did. Thanks EA

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Product: NHL 24
Platform: PS4
What is your gamertag/PSN ID? RIP69MTL04EXPOS
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? CHEL -> CLUBS -> CLUB OPTIONS -> CLUB MEMBERS -> Set Captaincy -> Assign Alternate
What happens when the bug occurs? ERROR The selected user no longer has a Captaincy
What do you expect to see? Being given an \"A\"
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL CLUBS
What time did you see the bug? (HH:MM AM/PM) 11/20/23 8 pm EST
What is your time zone? EST (UTC)
EASHL issues? Please insert your Club Region. NA EAST
What is your game language? English

I'm Club Creater/Owner, trying to re-add a player as an alternate. This player is an Xbox player though. I am a PS4 player.

If I remember correctly, I put him Captain, then we played a few games, then I remove his \"C\" and after that tried to give him an \"A\" and it gives me this error all the time.

Edit : Our team only has 1 \"C\" and 1 \"A\". I tried giving the 2nd \"A\" to a different player and giving it back to the Xbox one and it still gives that error.

Thanks!

","body@stringLength":"1577","rawBody":"

Product: NHL 24
Platform: PS4
What is your gamertag/PSN ID? RIP69MTL04EXPOS
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? CHEL -> CLUBS -> CLUB OPTIONS -> CLUB MEMBERS -> Set Captaincy -> Assign Alternate
What happens when the bug occurs? ERROR The selected user no longer has a Captaincy
What do you expect to see? Being given an \"A\"
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL CLUBS
What time did you see the bug? (HH:MM AM/PM) 11/20/23 8 pm EST
What is your time zone? EST (UTC)
EASHL issues? Please insert your Club Region. NA EAST
What is your game language? English

I'm Club Creater/Owner, trying to re-add a player as an alternate. This player is an Xbox player though. I am a PS4 player.

If I remember correctly, I put him Captain, then we played a few games, then I remove his \"C\" and after that tried to give him an \"A\" and it gives me this error all the time.

Edit : Our team only has 1 \"C\" and 1 \"A\". I tried giving the 2nd \"A\" to a different player and giving it back to the Xbox one and it still gives that error.

Thanks!

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RIP69MTL04EXPOS How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? 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CHEL Cannot re-add alternate captain","moderationData":{"__ref":"ModerationData:moderation_data:9535700"},"body":"

Any solution for this?

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I’ve also had this problem and cannot fix it. This is absolutely pathetic and unacceptable. I pay 60 dollars for a game that has important features that don’t even work and they never fix it or even address the problem. The whole year one of the years I could not use my custom jerseys the ENTIRE year. And no one at ea does anything to fix it or give anyone any attention about their bad product. I don’t even know why I buy this game every year, it’s a waste of money as there is always a guaranteed annoying nagging bug. Not to mention countless other issues with this game. However ea will continue to ignore all of their customers because they don’t care about their product just about the money they make. I wish they’d take time to address bugs like this but they show time and time again they do not care about the issues of their game. 

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This is fixed, didn't read 1.40 until now but after my game updated today I tried to go change it and it seems that it is fixed. Not sure if 1.50 or 1.40 fixed it but one of them did. Thanks EA

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