Game going glitchy
Product: NHL 24 Platform:Microsoft XBOX One What is your gamertag/PSN ID? Shatter17 How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? Game is not wo...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerThere is no one you can speak with as we don't have phone support available.
As far as this issue goes, I believe that your game is crashing and/or disconnecting. We're not aware of any issues on our end that would cause this and are not getting an influx of reports that would indicate a problem. So far, it's looking like a hardware issue. If you want to continue troubleshooting this, let me know. Otherwise, you're welcome to open a case with an advisor as I previously mentioned.
This is absolutely nothing on my end or my fault. It started when the last patch was done to the game and I've purchased a new Xbox and have even tried it on different people's internet connections and get the exact same thing.
- EA_Aljo
Can you get me a video of the issues you're facing?
It won't let me upload videos to you on here and I can't record a video on my phone while playing. I also just finished squad battles with max points except for my team of the week game which I was winning 7-0 on superstar with over 20 shots which I have a photo of if needed and your servers crashed which I also have a picture of. I would of finished in the top 10, 2nd to be exact. I want my proper rewards instead of my top 100 rewards. I spent to much time trying to get the good rewards for toty to have this happen THIS week
- EA_Aljo
We aren't able to adjust the rewards. We're not aware of the servers crashing. Since you've had numerous crashes recently, it's most likely related to your connection. I recommend contacting your ISP to see if they are noticing any issues.
You can find instructions for capturing and uploading video here. It's best to put it up on a site like YouTube.
There is the photo of the message showing your servers are down early this morning. That is not a * connection issue on my end. I tried to access it for over 20 minutes and that same message kept coming up but I was able to download a different game at the same time. That seems strange if it was my connection? Stop trying to blame everything on something on me, I have had this game since the day it released and have spent money and never made any complaints when everything worked fine whether I won or lost. I want the rewards I should I have gotten. Do you want the picture of the game crashing while I was winning 7-0 as well when the server went down since it was the only game I didn't get to finish and was forced to take 0 points? It would have given me 4625 more points which I would of finished with 91844 for 2nd place. I have photos of it all.
