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Villito's avatar
Villito
Seasoned Scout
8 months ago
Solved

HUT Auction house error/negative escrow

When trying to buy now anything in HUT auction house, I've started to get and error code and thrown out of HUT and return to main menu. Unable to buy anything. I noteiced about one and half or two weeks ago when I was bidding on a card, I got some more coins out of nowhere. Got the error first time yesterday, so it took some time for the error to occur after that. I read from here and Reddit that this seems like what's commonly called "negative escrow".

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  • EA_Aljo's avatar
    EA_Aljo
    8 months ago

    Hi there, @Villito 

    An advisor will be able to take care of this for you. Let them know you have the negative escrow issue so they can remove the negative balance from your escrow. Please follow the instructions here for opening a case. Thanks!

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there, @Villito 

    An advisor will be able to take care of this for you. Let them know you have the negative escrow issue so they can remove the negative balance from your escrow. Please follow the instructions here for opening a case. Thanks!

  • Passwordsrbs's avatar
    Passwordsrbs
    7 months ago

    I have the same issue. Can’t buy anything in the auction house and when I attempt to buy, I get an error message (attached) and get put back to the main screen. I agree with others on this topic that it is an ongoing issue and is very difficult to get an advisors help. The links you keep providing do not have clear paths for the links and you end up going around in circles.  Also, when I go to “my cases”, I don’t have the option to start a new case.

    Why does a company this large that has been putting out basically the same game for a decade, still have common problems like this? How many decades will it take before EA provides reliable games? People pay a lot of money over the year for these games and EA doesn’t seem to care when the games don’t operate correctly.  I can almost guarantee NHL25 will have the same issues, cause EA just copy and pastes their games and does 1 or 2 small updates.

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