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@Kiernaan 

If you have been working with our Advisors on this already, please continue as we cannot assist with this directly here on AHQ.

Otherwise, Click the following link to get contact an Advisor:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

i'd love to - however nobody seems to comprehend what i am going through and nobody can seem to even identify the problem i'm having, even though i've told them and showed them. they're taking my words and suggesting i am having another issue when i've identified the problem and just need it fixed. its extremely frustrating to have to jump through so many hoops to even reach someone who can understand the problem let alone fix it

@Kiernaan 

I checked your escrow and it's not negative. What exactly is the issue you're having?

i am unable to buy cards outright in the market and receive an error code 870078AF2E5CF670-00000000000009999-4E815F564128F6BB. i placed a bid on an 87 brayden point card a few days ago and lost the bid- i subsequently received my coins back PLUS the amount for the bid I placed (~40k) ; since this issue i can only place bids on player; i cannot Buy Now or i face the error mentioned and attached. i have 532k right now, should have roughly 40k less due to this issue and i really would like to be able to buy cards again, thanks aljo.

every "advisor" i've spoken to doesn't understand, 2 of them didn't even know which game i was speaking about in their response, you're my only hope, please help me, i miss buying players

@Kiernaan 

Your escrow is currently ok. Did this get resolved?

Nope, still unable to buy cards

Nobody has followed up after a vague initial reply through the emails with advisors, I'm becoming impatient and this is slowing my progression without being able to buy cards properly as I should, I am able to tell you exactly how/why I have this issue but nobody I've talked to even understands let alone knows what game I'm speaking about somehow, can you please fix this as you have for others aljo

@Kiernaan 

Can you get me a video of what is happening?

i took a recording but the file type won't upload here, i messaged you. ive since placed a bid for a card and i won the bid and the transaction showed me i won but the coins came back to my account plus the card did not come to me so this is now effecting other players likely