Puck control issue

Here’s a link to a video clip showing the problem

https://youtu.be/gkwR-P2dHv8?si=z0ohPyQqxa-DzLaH

Hi there, @0cf047d65316f935 

When this has happened in the past, it's been an issue with the controller. Make sure the firmware for it is up to date. If that doesn't help, let me know which console you're on and controller you're using. We'll continue to troubleshoot this. Thanks!

I’ll check the firmware on the controllers and get back to you

Controller firmware was up to date so that was not the issue. 

system - PS5

controller - Sony DualSense Wireless, model #CFI ZTC1W

Any help would be greatly appreciated. 

@0cf047d65316f935 

Can you try a different controller? It looks like you're one touching the puck which means the pass button is being hit before you puck up the puck. Possibly, there's an issue with that button on your controller.

Thanks for reply. The controller functions normally when used with other games. 

@0cf047d65316f935 

Can you please try a different controller with NHL and let me know if it works or not?

Other controller does work normally. I noticed something else. When we us the first controller but switch to a different user profile the problem goes away, with the controller that was previously giving us problems. Perhaps something to do with the player 1 profile? If not mistaken, those user profiles carry across games, so our preference would be to find a fix that doesn’t involve resetting/deleting the player 1 profile if possible. Hope that makes sense. Thanks again for your help. 

@0cf047d65316f935 

Do you mean you're changing the profile on the controller or are you switching to a different gamertag? If you're switching to a different gamertag, make sure the controller settings are saved to it.

I believe it’s the profile