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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Game freezing on start up

Hi there, @JSB2017 

Do you happen to have anything plugged in to the USB ports? If so, unplug those devices and try again. Let me know what happens. Thanks!

6 Replies

  • No, nothing plugged in. I have found a workaround - I change controllers when the screen freezes and that seems to work. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JSB2017 

    Which controller is having the problem? Is it just a standard PlayStation controller? If you start the game with it turned off, does it work?

  • They are both standard PS4 controllers. Doesn’t matter which one I start the game with, when I get to the language selection screen I have to switch to the other controller to unfreeze the screen. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JSB2017 

    Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data. Let me know how it goes. Thanks!

  • Thanks for the suggestion but I really don’t want to do that ☹️

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JSB2017 

    That's fine. I don't really have much else to suggest unfortunately. You can try rebuilding the database with these instructions. Restoring your licenses with these steps may help.

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