Re: Ping spikes on bell giga hub internet

I have I just played a few game and it seemed to have been back to normal hopefully that stays but I’ll take your modem and router combo into consideration down the road thankyou for your time 

@coreymacneil27 

You're very welcome. Please reach out again if you have any other issues. Thanks!

@coreymacneil27 

Did you check your router for a firmware update as I previously mentioned?

Not sure how to do that on my modem settings I’m assuming the bell giga hub does it automatically but l look into it 

@coreymacneil27 

It's possible that's automatic. You should be able to check with your ISP to make sure. It would also be good to have them sun some tests while you're at it.

Yupp it does also ran a speed test got perfect speed with my modem as well 

@coreymacneil27 

Speed isn't the issue though. I'm more concerned with your packet loss. I see you already spoke with your ISP, but have you talked to them about it when this is happening? We're not aware of any issues that would cause this so I'm inclined to believe it's either equipment or ISP related.

I just noticed that my upnp is automatically making a rule I never made this rule in port forwarding and from my understanding it’s suppose to be both protocols on for nhl maybe this is the reason ? 

@coreymacneil27 

Does it make a difference if you disable that?

A little bit not much and then it comes back on 

@coreymacneil27 

At this point, I don't have anything else to suggest other than working with your ISP to see if there are issues on their end. I'll watch for more reports of this as well. That would point to an issue with our servers if we suddenly get an influx of people with the same problem.

Hi. Were you able to resolve this?  I am having the same issue.  Same equipment,  same provider.  This is very frustrating.