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Players that have the same email address for their Xbox account as their EA account should now be able to redeem the code. If your emails don't match, the code will not be able to be redeemed. Updating them to match will not make the code work either. There will be another playtest in late July so you'll have another opportunity to test the new game then.
is there anything we can do if our emails seem to match but the code still isn't working? As far as I can tell they do but I have more than one EA account. The email on my xbox account matches the email on my playtest account
- f6b776e3b7eff53f3 months agoSeasoned Novice
Worst playtest experience I’ve ever hadMAYONAISSE25256
I have two accounts that emails match to the ea account and Xbox account that got accepted to this playtest, and neither of the codes work for both of the accounts. Them saying they have to match is not the problem and they don’t care enough to look into it- EA_Aljo3 months ago
Community Manager
We absolutely care. We wanted you all in the playtest. A huge amount of work went into this, but obviously, many of you aren't able to redeem your codes. Unfortunately, it's not something we're able to get fixed in time for this playtest. We'll have to wait to get you all in the next one in late July.
- MAYONAISSE252563 months agoRising Rookie
yes which, unfortunately, doesn't work for a lot of us. I know I'm not the only one who will likely be unable to participate in the one in july
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