Forum Discussion
EA_Aljo
Community Manager
11 months agoI saw your other post. You said you reset your console. Do you you mean you factory reset it? If not, you could try that.
IBIms1Grasdaggl
11 months agoSeasoned Novice
Yes i did a factory reset. But it doesnt work, too. I really dont know where the problem is in my game.
- EA_Aljo11 months ago
Community Manager
Do you have the game installed on an external drive by chance?
- IBIms1Grasdaggl11 months agoSeasoned Novice
No, i dont have an external device for my XBox. Its installed on my console.
- EA_Aljo11 months ago
Community Manager
Can you send me a private message with your Xbox gamertag? I'm going to need to get some help with this. This is a really uncommon occurrence. Not sure I've heard of it before. I'm about to head out for the weekend so I won't be able to get back to you until Monday. We can try investigating your account to see if there's something that might be causing this. Do all other modes work?