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devindecibel's avatar
devindecibel
Rising Rookie
15 days ago
Solved

NHL community full of racists, EA condones it.

"Our well-trained, dedicated team reviewed your report, and didn't take action"

Every single time I have reported a eashl club name, or their players for clearly racist names (often bypassing the naming filter), I receive an email indicating that I must be crazy.

Acronym club: KFC

Eashl players: all black,

Player names: Neigh - *** (you get the rest)

If you play enough World of Chel, you will see this like once a day, sometimes more. It's absolutely embarrassing that EA lets me know a human reviewed this example and deemed it totally fine. 

It's pretty **bleep** appalling. Remember a couple years back when they made a big push for positive play culture? I guess that was just that years' titles box feature to protect the first year women were introduced to the franchise. 

 

  • Hello. We absolutely are not condoning racism. Of course we want to remove as many offensive names as possible, but unfortunately, we don't catch them all and obviously some reports aren't acted on. Please send me a private message with the player IDs and any screenshots so we can investigate them. Thank you.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hello. We absolutely are not condoning racism. Of course we want to remove as many offensive names as possible, but unfortunately, we don't catch them all and obviously some reports aren't acted on. Please send me a private message with the player IDs and any screenshots so we can investigate them. Thank you.

  • BeeB0T's avatar
    BeeB0T
    Seasoned Newcomer
    11 days ago

    As a POC, and chel player. It's disheartening seeing so many racist EASHL characters and team names. I report them, and nothing is done about it. Doesn't feel really welcoming, I came across a player named "Hang all B****s" reported and nothing was done. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    14 days ago

    devindecibel​ 

    We do appreciate your efforts here, please continue to report these cases as and when you see them. If you feel action should be taken regarding a particular case, you can report again. Thank you.

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