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0c425cc59f34514d's avatar
0c425cc59f34514d
New Novice
4 months ago

Account Verification

When I try to play online an account verification screen shows up. When I click to verify it sends me to another screen with a message saying "You will not be able to use the online features in NHL 2025 unless you creat an EA Account. Go to any online area of the title to try again". When I select online play again it brings me back to the verification screen. It's an endless loop. I managed to get in a live chat after trying to get it to work for over an hour. Extremely frustrating experience. Anyway I tried all of these things suggested by the agent for Xbox Series X.  Logging out and logging back in, restarting the console/hard reset, clearing the cache, using an alternate mac address, and changing the password for my EA account. After that the website crashed and I couldn't continue or start a new chat. I also tried uninstalling and reinstalling the game. Is there something else I can try?

login issue

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Are you still getting the same issue with NHL now?

  • 0c425cc59f34514d's avatar
    0c425cc59f34514d
    New Novice
    4 months ago

    Forget it. I've spent hours trying to get this fixed and it's ridiculous. EA lost a customer.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    I'm very sorry to hear this. If you change your mind, let me know and we'll continue troubleshooting. Take care.

  • Waahgwaan's avatar
    Waahgwaan
    Newcomer
    27 days ago

    Please tell me you got a fix for this stupid problem, because I'm having the exact same issues and this is 3 months later. Can't believe a high touted company like EA won't let you play their games online when I have access to other EA games and can play on the same account and when i try to play NHL 25 on my PS5 it's telling me to reset my password constantly and there is no fix. Then even though my ps5 is linked to my EA account, it just continuously says my account is linked to some @disabled.ea.com account which it definitely isn't. I'm infuriated by this already.

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