Can't spend preorder points
PS5, located in Japan. Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
Forum Discussion
This issue has continued into full launch, and the customer service site still redirects me to the homepage every time I try to make contact instead of putting me in a queue or a chat, even when the wait time is listed as 0 minutes. Not being able to use paid content coupled with seemingly being blocked from any support has been an extremely frustrating experience.
EA_Aljo
Community Manager
Community ManagerAre you trying to purchase packs in HUT or are you trying to use the points in WoC?
100% HUT; with poor server connection in Japan, I play offline as much as I'm able, which is why I'm happy with the actual HUT gameplay changes. Would be perfect if I could use my paid points for packs like most everyone else.
I did open the WoC mode and noticed I would be able to use the points on the cartoon skins there if I wanted to play that mode.
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