Can't spend preorder points
PS5, located in Japan. Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
Forum Discussion
Just as a PSA for anyone with the same issues lurking here. This is still unresolved 34 days after pre-release.
The few users of you in Japan, be warned:
Aljo informed me 16 days ago in DMs that he discovered "EA does not allow the ability to purchase packs with premium currency in Japan. Those points can be used in World of Chel though."
Everyone else who is a paying customer, also be warned:
This is not the time for anything more in-depth, but basically I was told the next day (15 days ago) EA was willing to give me packs to compensate for the points I paid for and am not able to use in HUT. I requested fantasy and supernatural event-related packs.
2 days ago I was finally informed they were on the way but it would "take a day or 2".
I haven't received them.
39 hours left on the event timers before the packs become meaningless. Incidentally a full 5 weeks will have elapsed without any action. Hopefully there's a positive update to be made on this soon, but 'within reason' is long gone.
