Can't spend preorder points

PS5, located in Japan. Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.

missing content

playstation

dbrion22

Seasoned Newcomer

12 months ago

Hello, I’m also having this problem. Did they ever set anything up for your fix? Like convert the points into coins? I feel like that should be something they can do but I haven’t looked into it yet.

EA_Aljo
Community Manager
12 months ago
Hi there. Where are you located?
- dbrion22
  Seasoned Newcomer
  12 months ago
  Okinawa Japan.
- dbrion22
  Seasoned Newcomer
  12 months ago
  Can you do anything about this or no?
  - EA_Aljo
    Community Manager
    11 months ago
    Please send me a private message with your Xbox gamertag so we can look into this for you.