Forum Discussion

Bandir77's avatar
Bandir77
New Rookie
2 years ago

Can't spend preorder points

PS5, located in Japan.  Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
missing content
playstation
dbrion22's avatar
dbrion22
Seasoned Newcomer
10 months ago

Hello, I’m also having this problem. Did they ever set anything up for your fix? Like convert the points into coins? I feel like that should be something they can do but I haven’t looked into it yet.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi there. Where are you located?

    • dbrion22's avatar
      dbrion22
      Seasoned Newcomer
      10 months ago

      Okinawa Japan.

    • dbrion22's avatar
      dbrion22
      Seasoned Newcomer
      10 months ago

      Can you do anything about this or no?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        10 months ago

        Please send me a private message with your Xbox gamertag so we can look into this for you.

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