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Bandir77's avatar
Bandir77
New Rookie
2 years ago

Can't spend preorder points

PS5, located in Japan.  Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
missing content
playstation
dbrion22's avatar
dbrion22
Seasoned Newcomer
2 years ago

Hello, I’m also having this problem. Did they ever set anything up for your fix? Like convert the points into coins? I feel like that should be something they can do but I haven’t looked into it yet.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there. Where are you located?

  • dbrion22's avatar
    dbrion22
    Seasoned Newcomer
    2 years ago

    Okinawa Japan.

  • dbrion22's avatar
    dbrion22
    Seasoned Newcomer
    2 years ago

    Can you do anything about this or no?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Please send me a private message with your Xbox gamertag so we can look into this for you.

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