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Bandir77's avatar
Bandir77
New Rookie
2 years ago

Can't spend preorder points

PS5, located in Japan.  Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
missing content
playstation
dbrion22's avatar
dbrion22
Seasoned Newcomer
12 months ago

Hello, I’m also having this problem. Did they ever set anything up for your fix? Like convert the points into coins? I feel like that should be something they can do but I haven’t looked into it yet.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
12 months ago

Hi there. Where are you located?

  • dbrion22's avatar
    dbrion22
    Seasoned Newcomer
    12 months ago

    Okinawa Japan.

  • dbrion22's avatar
    dbrion22
    Seasoned Newcomer
    12 months ago

    Can you do anything about this or no?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      11 months ago

      Please send me a private message with your Xbox gamertag so we can look into this for you.

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