ITS BEEN 6 DAYS WHERE IS ICON PASSING!!!!!!
Seriously this is insane
Forum Discussion
EA is not being held accountable because frankly, these game breaking issues KEEP HAPPENING. We are past the point where continuing to tell everyone "there is a fix in the works, but we have no ETA" is acceptable. If you genuinely think EA being held accountable is you as a community manager repeating yourself over and over after issue after issue arises every single patch, then perhaps that is part of the problem.
Accountable is not allowing it to happen again and again and again, year after year. EA "fixes" one problem, only to create 3 more in the process. At any other job in the world, if someone continued to create more problems each time they attempted a new project, and each "update" caused even more issues, they would be fired after the 2nd time. Yet with EA we are here, year after year being fed the came BS from EA through the "Community Managers" . We know all you can do is relay the info but at what point does it fall on deaf ears?
Also, you need to be more cognizant of your replies, you have a tendency to come off as defensive and dismissive as it relates to issues that you don't directly experience. (see your most recent response as relates to BAP issues)
EA_Aljo
Community Manager
Community ManagerWhen I say we're being accountable, I mean we're claiming ownership of the problem created by an update to the game. That's on us and I'm trying to be clear that's the case. The reason I'm repeating it is because we are repeatedly getting asked about it. Rather than ignore them, I at least want to acknowledge their post was read. Not everyone searches before making a comment. So, I tend to repeat myself a lot. I can only relay the information I have. I can't give out any kind of ETA if I don't have one and normally, when it comes to issues being investigated, there is no ETA since we have to get it fixed, tested, and certified by MS/Sony. Then, when we have a date for the patch, we'll announce it. As I just did here.
It's never my intent to be defensive and dismissive. Appreciate the callout though and I'll be more mindful of that.
