Forum Discussion

crazycheeks891's avatar
crazycheeks891
Rising Newcomer
14 days ago

Missing vintage hologram choice pack

Made the set completed and no pack shows up. Contacted support told wait 24 hours but as a nhl player for years I know packs from sets show up instantly. Cleared my game power cycled my xbox and just reinstalled the game. Still no pack. 

There is a post on another nhl forum created 14 days ago showing the same issue, with a different pack. In that thread there's also a player who did the xfactor choice pack and still hasn't received it. 

This is a major issue as some of the card we use to make these sets are purchased with real dollars via nhl points. 

I was told to post here via support so maybe I'll get some help.

Thanks and enjoy the game.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hello. Please send me a private message with your Xbox gamertag/PSN ID so we can look into this. Thank you.