Forum Discussion

58015153's avatar
58015153
Seasoned Newcomer
8 months ago

NHL 25 Game Disc won’t load

I bought the new nhl 25 physical copy and every time k try and load the disc it only shows as an error even though I have the correct version of disc with the correct Xbox version. I attempted to buy...
installation
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 months ago

Hi there. Are you trying to play NHL 25 on an Xbox One? If so, you need an Xbox Series S/X. NHL 25 is not available for Xbox One.

  • 58015153's avatar
    58015153
    Seasoned Newcomer
    8 months ago

    No, I have attempted to do this on my Xbox series x. I have tried to delete the cache, tried to make sure that I’m on the right power mode, tried power cycling multiple times and it still won’t read at all

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      8 months ago

      This would most likely be a problem with the disk then. Can you exchange it for another?

      • 58015153's avatar
        58015153
        Seasoned Newcomer
        7 months ago

        I don’t see how it would be the disc that is the problem, seeing as I have multiple discs that work for my Xbox x that also have a copy for Xbox s and they work perfectly fine

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