Still can’t play

Why is it impossible to get an answer from ea

I absolutely understand the frustration with this. It's a tricky issue and we're still working to get it resolved.

My friend try his psn-id with my ps5 and nhl25. That work. 

So, my psn-id is broke? 

Experiencing similar issues. Not a single response from EA regarding it. Don’t expect a resolution anytime soon 

Perhaps next year you should try the game before launch it? This is absolutely worst NHL in history. Sitting in lockerroom simulator. This all only because EA is so stupid and remove matchmaking settings from game. 

Yours been broken since early access too?

Hello, everyone. We are still investigating this issue and are having a hard time replicating it. We could use more information. Do any of you have multiple PSN IDs/Xbox gamertags connected to your accounts? Are you using shareplay/gameshare? Are there any child accounts linked to your EA account? Thank you.

None of the above  I've changed absolutely nothing inmy settings I tried to join a friend's club and haven't been able to play since  he and his son are facing the same issues 

Are you still in that club? If so, can you try leaving and see if you can play?

errors in eashl regardless of what account they play on. All clubs and players have these errors.

“Game configuration failed.

The game suffered a configuration fail. Please try again.”

and

”ERROR
Failed to retrieve data; please try again later.
ERROR CODE:
90529E1FE2CCB328-0000000000009999-9B3B600B30037892
OK
SELECT”