Umm EA help please

Yes !! My game crashes on series X no matter the game mode I play. Only happens on nhl25 and less than often on 24 for me. Maybe we bought corrupted digital copies? I’m going to see if they’ll give me a refund and I’ll go pick up a disk. 

Day …. Honestly I lost count it’s so bad, I can’t even get through one night 

I have infinite loading on Series X between periods (not simming). Franchise mode.

Disc doesn't help... 

Hi there. This issue has been reported to the team, but we haven't been able to reproduce it. So far, it's appearing to be a hardware issue with the system possibly overheating. As a safety precaution, the console will shut down. Make sure your console is in a well ventilated area and the vents are free of dust and debris.

What about the fail to retrieve data error? I haven’t been able to play over a week.

It can’t be a hardware issue because It only happens when I play nhl25

So EA it’s still an issue I need some help please?🙏🏻 

iv been reading through some of these issues people have been bringing up, as so far you guys at ea just point at anything but your game. so many issues for a game that you make every year, and it's only getting worse. how can it be a software issue if it only happens on NHL 25 and how can people only lag out of ea serves but it's a ISP issue when it doesn't happen on any other game. when can you guys just own up to it and just say we are looking into these issues or come up with a hey try these? we consistently pay for NHL and this is what we get

Yup just did now. And then when I turned the console back on. All the games shortcuts had a triangle with a exclamation in it. Not sure what that was all about. I have game pass ultimate.