Ban Appeals for HUT?

Understandable but i still think that a billion dollar company that sells a game for 140$ can take 20 minutes to explain to their customer the how and why instead of sending generic emails with zero details.  I understand that most bans are warranted and ppl will say anything to get out of it so the discussion is somewhat pointless but just as an example this is from TOS( below): I am sure a player would love get an explanation on to what Farm Coins means when they get banned for it. Some of these are pretty self explanatory but take coin distribution for example while it seems pretty straight forward, but If someone puts an 85 card up for19k starting bid and 999,999 buyout and a player accidentally does the buyout instead bid well this would qualify as coin distribution since the 85 is worth max 100k.  I am sure that player deserves a chance to have an interaction if he gets banned. and these bans are not 2 day bans. Maybe have a wrong perception of what customer service is supposed to be. Anyways not disagreeing with you just feel there could be a better quality response to any customer request no matter the department 

You break our rules if you:
• engage in Coin distribution
• buy Coins
• sell Coins
• use auto-buyers or other unofficial clients
• farm Coins
• make false claims
• use someone else’s account
• use multiple accounts to boost your performance in-game
• use bots in or abuse the Auction House
• cheat in-game
• promote, encourage, or take part in any prohibited activity described in section 6 of our User Agreement.