CG_Meathead Good morning, my in game name is GeneralKushyKenobi, guild leader for Order of Iron Knights.we have a member who has been targeted twice from malicious attacks.the first time his account was hijacked and the hijacker deleted the account. Our guild stepped up in a huge way to help this member by spending our own money after he created another account.members pitched in bought Light Speed Bundles from the gift store to help him bounce back, we get a message in discord this morning and the member has now been “banned for multiple offenses”. I have attached two screenshots for reference of the account name and the screenshot of the ban screen.my guild members also want a refund for the gifts sent to this account. we just want to know why the account was banned and if he can possibly get the account back off the ban list.

CG_Meatheadmate this is a very close knit guild that has many members paying good money towards your game.Please look out for your loyal customers and player base. He isn't some hacker or anything and he shouldn't be the victim of something going wrong on someone else's part, it's not right. All we hope for is a happy resolution to this issue

+1 to this.I've seen enough of these to know that the dude most likely is cheating. Especially when an ally code isn't provided

Do the right thing and help dude…

New account banned | EA Forums

EricNewd
Seasoned Newcomer
3 days ago
CG_Meatheadmate this is a very close knit guild that has many members paying good money towards your game.
Please look out for your loyal customers and player base. He isn't some hacker or anything and he shouldn't be the victim of something going wrong on someone else's part, it's not right.
All we hope for is a happy resolution to this issue
slaughlin980
Seasoned Rookie
3 days ago
Do the right thing and help dude…
EA_Gunner
EA QV Team
2 days ago
Follow the appeal process
hj9zbiyguvca
2 days ago
What's the ally code?
- Magruffin
  New Traveler
  2 days ago
  +1 to this.
  I've seen enough of these to know that the dude most likely is cheating. Especially when an ally code isn't provided
  - u0qwif6ao0a6
    Rising Newcomer
    2 days ago
    His ally code is 399-726-855. Not sure if it’s automatically the same as his original account (don’t know how ally codes work) but this is the account he started after being hacked.
f2dbefbd29d8a79d
Seasoned Scout
2 days ago
Lol what a crap response
- crzydroid
  Retired Hero
  16 hours ago
  How is it a crap response? They posted a very formal channel for handling these things, which is better than what we had before. Why should this be handled by an off-the-cuff process of someone grabbing a request off the forums? There are probably thousands of accounts that need to be reviewed.
  CG made a post about how tgis should be handled with the form right there; that's the process that should be followed.
- gjhz6qynwnw7
  Seasoned Novice
  9 hours ago
  Fr not even “sorry to hear”. These guys are taught customer service in a dumpster
Kushy_Kenobi
Seasoned Traveler
3 days ago
NotRealUltraive seen your name tagged a few times in previous post.
hj9zbiyguvca
17 hours ago
From what I can see, I don't think he has cheated, in obtaining characters or GAC.
Kushy_Kenobi
Seasoned Traveler
17 hours ago
EA_Gunner
we removed the player from our guild, members spent money to help this guy and he didn’t care to try and recover the account.
as a guild leader I would to like to know at the very least why the account was banned. Did he cheat?
- GRANDOLAKEV
  Rising Scout
  8 hours ago
  This will never be answered by EA on the forum for legal reasons. Historically only other players discuss it.
  From what i saw, there may have been a false auto report on the most recent GAC for Jango finishing with full protection but less than full health or maybe for so many sub 20 seconds battles. Their detection system is unknown for what its detecting. There may have been cheating in game modes that Swgoh.gg doesn't show.
  The player is the only one who can go through the appeal and if they didn't cheat the account would be reinstated. EA won't confirm what was the reason.