New account banned
Good morning,
my in game name is GeneralKushyKenobi, guild leader for Order of Iron Knights.
we have a member who has been targeted twice from malicious attacks.
the first time his account was hijacked and the hijacker deleted the account. Our guild stepped up in a huge way to help this member by spending our own money after he created another account.
members pitched in bought Light Speed Bundles from the gift store to help him bounce back, we get a message in discord this morning and the member has now been “banned for multiple offenses”.
I have attached two screenshots for reference of the account name and the screenshot of the ban screen.
my guild members also want a refund for the gifts sent to this account.
we just want to know why the account was banned and if he can possibly get the account back off the ban list.
This will never be answered by EA on the forum for legal reasons. Historically only other players discuss it.
From what i saw, there may have been a false auto report on the most recent GAC for Jango finishing with full protection but less than full health or maybe for so many sub 20 seconds battles. Their detection system is unknown for what its detecting. There may have been cheating in game modes that Swgoh.gg doesn't show.
The player is the only one who can go through the appeal and if they didn't cheat the account would be reinstated. EA won't confirm what was the reason.
