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eggvan9's avatar
eggvan9
Rising Novice
2 months ago

Didn’t Receive my week 2 BND Fantasy Pack

I turned in my 16 collectables for my week 2 BND fantasy pack on friday, went to my unopened packs, nothing was there. okay maybe a glitch so i closed the app and opened it again, still nothing. checked my inbox and collection, nothing. reached out to ea help twice. nothing. collectables were taken out of my account and it says the sets completed but the pack is nowhere to be found. the video i captured didnt get it in it but I have ss proof i completed the set and my collectables are gone. sanheim was from my week 1 pack.

my ea is eggvan9

my xbox is eggvan69

Thank you in advance hopefully we can get this resolved

  • Jermey_Iraq's avatar
    Jermey_Iraq
    New Rookie
    2 months ago

    Yeah I just completed a tier in the xp path and didn't get my pack.  Game is terrible.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. Thanks for the report. I'll get this over to the team for review.

    Jermey_Iraq Please send me a private message with your Xbox gamertag/PSN ID.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      29 days ago

      Apologies for the late response. I have requested an update and will let you know when I have some news. Thank you.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      26 days ago

      Great! You're very welcome. Good luck and have fun!

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