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dnk800's avatar
dnk800
Seasoned Novice
9 months ago

HELP, I made a mistake.

I hate myself.  My Daily Hat Trick Weber I had up to 83 and was checking on how many more I  needed to make it a 84 Card I accidentally degraded it back to 82. I screwed up so badly. How can I restore it back to 83 as I was 3 collectables out from making it an 84.  I even have proof I had the card in my lines when it was up to 83. I'm absolutely sick to my stomach about it. Also the game keeps calling my team the expos when I'm set to the predators. Also attached it's my lines and the last goal I got with the card at 83.

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  • dnk800's avatar
    dnk800
    Seasoned Novice
    9 months ago

    I was absolutely able to put Shea back to 83 but I still wish I got the 20 collectables I lost to make it 84.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Unfortunately, I don't have an update. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Apologies for taking so long to get back to you. Unfortunately, we can't refund those collectibles. It's intended that they're lost. There is a confirmation button you have to hit to confirm so you know you'll be losing those collectibles. Also, Cancel is selected by default so you have to choose the refund button. So, if you go through both those steps, you're confirming you're ok losing those collectibles.

    I understand this isn't ideal since it would be better if that button wasn't there to begin with. I've relayed this feedback to the team.

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