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GreekInTheSheets's avatar
GreekInTheSheets
Seasoned Newcomer
2 days ago

Matching on Wrong Server

Know of an issue where players located in Alberta (Edmonton and Calgary specifically) are constantly being put onto the Montreal server instead of the Vancouver server. Max ping set to <20 or <30 and will be put on 41-50 ping Montreal server rather than Vancouver server which normally gives ~25-29 ping. I know this problem is affecting multiple people who live in this area, and was wondering why we are being blocked from matching on our optimal server in Vancouver and why it would be automatically assuming that the Montreal server is the optimal one. My personal internet is not an issue as it is affecting multiple players across Alberta. Any reason as to why this is happening? Also please consider letting us choose which server we play on in future NHL titles like in other video games to avoid this issue altogether.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. We're not blocking anyone. It's possible to end up on a different server if a good match can't be found on a closer one.

  • Your not alone. I'm pinging on additional servers. and in world of chel its worse. We are finding people in Vancouver but because I'm in Alberta I'm getting 70 ping now for some reason. and my Club team mates are getting 7 and 6 ping (there in Vancouver and Portland) for context i use to ping at 27-31

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